Laptop keeps blue screening when I play games

[thesunbeam]

My laptop (Acer Predator Helios 300) keeps having a bsod with WHEA_UNCORRECTABLE_ERROR showing up. It's fine if I play league of legends but if I play Borderlands 2 or Rise of the Tomb Raider then I'll end up getting that bsod.

Specs:
CPU: Intel i7-7700HQ
GPU: Nvidia GTX 1060 6gb
RAM: 16gb DDR4

I appreciate any help! Got about 7 blue screens in 3 days.

dmp file: https://we.tl/t-Au76XICa8t

EDIT: I tried:

1. Playing games both on an undervolted cpu and without it being undervolted
2. A clean install of nvidia drivers (latest and previous version)
3. A clean install of windows

 

[johnbl]

your cpu came out in Q1'17 you have a old overclock driver running. first fix attempt would be to remove this driver. you can download and run autoruns from https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns

find the driver and delete the entry

C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\Drivers\IocDriver\64bit\iocbios2.sys Thu Jul 14 21:39:19 2016



bugcheck was called by the cpu because of a internal cache memory error. This will not be related to your RAM, it is the cpu internal cache ram (cpu core 7 cache bank 1)most likely the overclock driver is applying incorrect voltages to your new cpu.
Vendor Insyde Corp.
BIOS Version V1.13
BIOS Starting Address Segment e000
BIOS Release Date 12/26/2017
Manufacturer Acer
Product Name Predator G3-571
Version V1.13



C:\Users\rapha\OneDrive\Desktop\Throttlestop\WinRing0x64.sys Sat Jul 26 06:29:37 2008
pretty old driver, remove if you really don't need it.
https://carrona.org/drivers/driver.php?id=WinRing0x64.sys

check your motherboard vendors website for a update to the motherboard sound drivers:
\SystemRoot\system32\drivers\RTKVHD64.sys Tue May 16 03:39:12 2017
(there was a fix in aug 2017 that you might want to get if you can)


Severity : Fatal
Error Type : Cache error
Operation : Generic

Error : DCACHEL0_RD_ERR (Proc 7 Bank 1)

Processor Version Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz
Processor Voltage 89h - 0.9V
External Clock 100MHz
Max Speed 8300MHz
Current Speed 3400MHz

 

[thesunbeam]

your cpu came out in Q1'17 you have a old overclock driver running. first fix attempt would be to remove this driver. you can download and run autoruns from https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns

find the driver and delete the entry

C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\Drivers\IocDriver\64bit\iocbios2.sys Thu Jul 14 21:39:19 2016



bugcheck was called by the cpu because of a internal cache memory error. This will not be related to your RAM, it is the cpu internal cache ram (cpu core 7 cache bank 1)most likely the overclock driver is applying incorrect voltages to your new cpu.
Vendor Insyde Corp.
BIOS Version V1.13
BIOS Starting Address Segment e000
BIOS Release Date 12/26/2017
Manufacturer Acer
Product Name Predator G3-571
Version V1.13



C:\Users\rapha\OneDrive\Desktop\Throttlestop\WinRing0x64.sys Sat Jul 26 06:29:37 2008
pretty old driver, remove if you really don't need it.
https://carrona.org/drivers/driver.php?id=WinRing0x64.sys

check your motherboard vendors website for a update to the motherboard sound drivers:
\SystemRoot\system32\drivers\RTKVHD64.sys Tue May 16 03:39:12 2017
(there was a fix in aug 2017 that you might want to get if you can)


Severity : Fatal
Error Type : Cache error
Operation : Generic

Error : DCACHEL0_RD_ERR (Proc 7 Bank 1)

Processor Version Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz
Processor Voltage 89h - 0.9V
External Clock 100MHz
Max Speed 8300MHz
Current Speed 3400MHz

Thanks! I'll get to it when I can, I recently reinstalled windows before all of this and thought my drivers updated but apparently that isn't the case. I appreciate the help!