Question Laptop keeps disconnecting secondary SSD when I put it on sleep/hibernate ?

[howtobeironic]

This is a Lenovo Legion Slim 5 16APH8 (RTX4070, R7 7840HS, 16 GB (upgraded to 32 with a Crucial kit), 1 TB (upgraded to 3)). Fine so far besides a possible charger issue, but one thing hurts. When I put laptop to sleep/hibernate (and I do it a lot moving class to class), the secondary SSD I plugged in disappears. Not always, but most of the time. It disappears from My Computer, it disappears from diskmgmt, it disappears from Device Manager. Just like it's not plugged in at all. A restart always fixes it, though.

I have tried turning off Fast Startup, installed the Crucial SSD driver, all to no avail. Anything I can do from here?

The make and model of the SSD is a Crucial P3 Plus 2 TB CT2000P3PSSD8.

 

[Ralston18]

What OS?

You mention "plugged in" - is the secondary SSD actually installed in the laptop or is it in an external case that you plug in (USB) when you get to your next class?

And the reason for sleep/hibernate is to save battery power - correct?

If so, as an opening thought, consider that there may be a loose connection that once warmed up expands and tightens up.

The more distance/time between classes allows the laptop to cool with some dependency on ambient temperatures etc..

Experiment a bit by temporarily disabling sleep/hibernate for a couple of days to determine if the secondary SSD continues to disappear. Be aware of "temperatures".

Windows: Look in Reliability History/Monitor for any error codes, warnings, or informational events that relate to disk drive(s) and/or other times just before or at the time the SSD has gone missing.

 

[howtobeironic]

What OS?

You mention "plugged in" - is the secondary SSD actually installed in the laptop or is it in an external case that you plug in (USB) when you get to your next class?

And the reason for sleep/hibernate is to save battery power - correct?

If so, as an opening thought, consider that there may be a loose connection that once warmed up expands and tightens up.

The more distance/time between classes allows the laptop to cool with some dependency on ambient temperatures etc..

Experiment a bit by temporarily disabling sleep/hibernate for a couple of days to determine if the secondary SSD continues to disappear. Be aware of "temperatures".

Windows: Look in Reliability History/Monitor for any error codes, warnings, or informational events that relate to disk drive(s) and/or other times just before or at the time the SSD has gone missing.

The SSD is plugged into the motherboard, on the previously empty M.2 slot, not an external connection.

The reason for sleep is not actually to save power (with the right configuration the battery actually goes around 7 hours or so), but to move around classes, because there's 30 minute intermissions (and usually some distance) between each class, so I like the convenience of not shutting down altogether and being able to continue where I was left.

For temperatures, I don't think there is any difference. I have done the hibernate in/out in outside (currently 4 C), inside (around 20) and in between. The odd thing is that the disconnect happens around 5-10 minutes into the sleep, if I close the lid (set to hibernate on battery and sleep when plugged in), wait a minute or two and boot it back up, the disk is there. If I wait longer, disk is gone.

I should also mention that this never is the case in normal working conditions - I have never had it disconnect while running at any load, or after a proper shutdown and reboot. And a reboot *always* fixes it, so I am banking on a software side issue.

I don't have the device open right now, but I will check the event logs.

 

[Ralston18]

Also use the Command prompt to identify the current power scheme.

Reference:

https://support.lenovo.com/ng/en/so...osoft-powercfg-command-line-options-and-usage

From my computer:

C:\Windows\System32>powercfg /l

Existing Power Schemes (* Active)
-----------------------------------
Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e (Balanced)
Power Scheme GUID: 49ef8fc0-bb7f-488e-b6a0-f1fc77ec649b (Dell)
Power Scheme GUID: 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c (High performance) *
Power Scheme GUID: a1841308-3541-4fab-bc81-f71556f20b4a (Power saver)

C:\Windows\System32>

How is the laptop configured?

 

[geofelt]

In windows control panel/power management, look at change plan settings.
Pick change advanced settings.
There is an option for usb selective suspend; try disabling that.

 

[howtobeironic]

Also use the Command prompt to identify the current power scheme.

Reference:

https://support.lenovo.com/ng/en/so...osoft-powercfg-command-line-options-and-usage

From my computer:

C:\Windows\System32>powercfg /l

Existing Power Schemes (* Active)
-----------------------------------
Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e (Balanced)
Power Scheme GUID: 49ef8fc0-bb7f-488e-b6a0-f1fc77ec649b (Dell)
Power Scheme GUID: 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c (High performance) *
Power Scheme GUID: a1841308-3541-4fab-bc81-f71556f20b4a (Power saver)

C:\Windows\System32>

How is the laptop configured?

The output from powercfg is this:

Existing Power Schemes (* Active)
-----------------------------------
Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e  (Balanced) *

There is a singular power setting inside.

I also checked the event logs, and event 157 (Disk 0 has been surprise removed) shows up precisely at the times I woke up the computer and had a disconnect. I dug a little but the reasons listed seems to be a lot (I have Acronis Cyberprotect AND a game installed through Xbox Game Pass which both are listed as reasons).

Also @geofelt , is this setting for USB connected drives? Because this SSD is directly installed at a M.2 port, not an external.

 

[Ralston18]

Interesting.

What game?

= = = =

Fortunately , you can still narrow the problem down.

First remove or disable both Acronis and the game.

Determine if the problem continues.

If not, then enable either Acronis or the game. Just one - not both. Does the problem re-occur?

If not, then disable the first and enable only the second. Does the problem re-occur?

Objective being to determine if Acronis or the game is the culprit.

Keeping in mind that the problem could be running both together.

Be methodical and take your time. Stay open minded to some other issue(s) that may appear.