Laptop not connecting to internet with WiFi

[nevdunn]

Hi guys, I am having the same issue. Other devices connect to internet via wifi router but Not my laptop - although it does 'see' the router.
I have deleted router and reconnected with cable. Still no joy via WiFi.
Any step by step help would be appreciated.
Cheers Nev

 

[silentplanner]

are you able to connect your laptop with router using ssid and password?

 

[nevdunn]

Hi silentpartner,
many thnak for responding.
laptop sees the internet when connected direct to router with cable.
When I go to 'view avaialble WiFi networks' it sees mine and says it is 'connected'.
i have disconnected my router and deleted then after rebooting have reconnected.
When pull the cable the internet connection stops
Nev

 

[silentplanner]

when u pull the Ethernet cable is your laptop connected to router no matter internet is working or not?

 

[nevdunn]

Hiya
When I look at WiFi connections it shows my router as connected - BUT not internet.

I had a 'internet dongle' installed previously which I have now uninstalled.
I wonder if the shop where I got the dongle have 'changed a setting to prevent it from connecting vis WiFi??

 

[silentplanner]

what is the router's network ip? and laptop's wireless adapter ip after connecting?

 

[nevdunn]

I'm sorry, How do I find these?

 

[supasieu]

http://windows.microsoft.com/en-us/windows/find-computers-ip-address#1TC=windows-7
http://www.wikihow.com/Find-the-IP-Address-of-Your-PC

 

[nevdunn]

Thanks for those links.
what is the reason for doing this?

 

[nevdunn]

Can you please come back to help
Thanks

 

[silentplanner]

press windows+R go to run there type cmd go to command prompt there type ipconfig u will see the adapters with ips.

 

[nevdunn]

thanks
and what are we looking for?

 

[silentplanner]

for ips