Laptop not functioning properly after I received it from repairservice. [Windows 8.1]

[Asulia]

My laptop CASE was broken, it was still under warranty so I had it repaired. When I got it back they also updated the BIOS and stress-tested my HDD as far as I know.

Now,

- Hyper-V will NOT work.
- Time and date is messed up.
- Windows Update does not work.

I discovered this from 1 day of usage.

Any help would be appreciated.

Thank you.

Mod Edit for Language

 

[utgotye]

Windows Update is often messed up by time/date settings being off. Correcting the time/date will hopefully correct the Windows Update issue.

Can you give us more information?

 

[Wolfshadw]

Contact the repair service and find out exactly what they did. Ask them why you're having these issues when you didn't before they "repaired" it.

-Wolf sends

 

[snowctrl]

Well if it still under warranty, ring 'em back up and discuss it. Your laptop should work - they should fix it. Dell, for example, would probably log in remotely so you might have your fixes straight away (not sure what type of laptop you have)

 

[Asulia]

Contact the repair service and find out exactly what they did. Ask them why you're having these issues when you didn't before they "repaired" it.

-Wolf sends

I did, they told me they can't tell me because they don't know what they did because they are just from servicedesk.

 

[Asulia]

Well if it still under warranty, ring 'em back up and discuss it. Your laptop should work - they should fix it. Dell, for example, would probably log in remotely so you might have your fixes straight away (not sure what type of laptop you have)

Well, I don't really feel comfortable anymore to send them my laptop after they "repaired" it already.

- Lenovo Y50

 

[Asulia]

Windows Update is often messed up by time/date settings being off. Correcting the time/date will hopefully correct the Windows Update issue.

Can you give us more information?

I'll try..

Yes, ofcourse. What do you need to know?

 

[Asulia]

Oh, I also have a different bootscreen.

http://i.imgur.com/oQr8KDi.jpg

 

[Asulia]

Windows Update is often messed up by time/date settings being off. Correcting the time/date will hopefully correct the Windows Update issue.

Can you give us more information?

Changing time/date did not work.

 

[Wolfshadw]

Going to sound silly, but check to make sure there isn't a disk in the optical drive.

-Wolf sends

 

[Reyaz123]

Oh, I also have a different bootscreen.

http://i.imgur.com/oQr8KDi.jpg

Why is it booting from PXE? you are trying to boot from a network device? If you are only booting from your hard drive do this


1.Open your bios
2.Go to the boot tab, and open boot priority
3.Set the first boot device to the hard drive in that list
4.*If you see the option PXE here, disable it*

If that doesn't work
Go to the advanced tab (if you have it)
Press enter on sata configuration
Change IDE to AHCI mode

Go to the boot tab, disable fast boot and enable launch CSM

Edit: You can also enable the hyper-v function in your bios, most likely under the advanced tab

 

[Asulia]

Going to sound silly, but check to make sure there isn't a disk in the optical drive.

-Wolf sends

It does not have an optical drive.

 

[Asulia]

Oh, I also have a different bootscreen.

http://i.imgur.com/oQr8KDi.jpg

Why is it booting from PXE? you are trying to boot from a network device? If you are only booting from your hard drive do this


1.Open your bios
2.Go to the boot tab, and open boot priority
3.Set the first boot device to the hard drive in that list
4.*If you see the option PXE here, disable it*

If that doesn't work
Go to the advanced tab (if you have it)
Press enter on sata configuration
Change IDE to AHCI mode

Go to the boot tab, disable fast boot and enable launch CSM

Edit: You can also enable the hyper-v function in your bios, most likely under the advanced tab

It does not have an advanced tab.

I enabled Hyper-V in my bios and on my OS.
It was already set to AHCI,

My HHD is priority number 1. (EFI)

(LEGACY)
Sata HDD = 1
Network boot = 2

Can't change anything here though.

 

[Reyaz123]

Windows Update is often messed up by time/date settings being off. Correcting the time/date will hopefully correct the Windows Update issue.

Can you give us more information?

Changing time/date did not work.

Just to make sure. You have attempted to change your time in the BIOS, and within Windows but it still reset after each reboot?

Edit: When changing the clock within Windows, there is a tab that says "Internet time" click on that tab, select "change time settings" "sycnhronize with an internet time server" and input time.windows.com

 

[Asulia]

Windows Update is often messed up by time/date settings being off. Correcting the time/date will hopefully correct the Windows Update issue.

Can you give us more information?

Changing time/date did not work.

Just to make sure. You have attempted to change your time in the BIOS, and within Windows but it still reset after each reboot?

Edit: When changing the clock within Windows, there is a tab that says "Internet time" click on that tab, select "change time settings" "sycnhronize with an internet time server" and input time.windows.com

Alright, date and time is working now, still can't update.

 

[Reyaz123]

Windows Update is often messed up by time/date settings being off. Correcting the time/date will hopefully correct the Windows Update issue.

Can you give us more information?

Changing time/date did not work.

Just to make sure. You have attempted to change your time in the BIOS, and within Windows but it still reset after each reboot?

Edit: When changing the clock within Windows, there is a tab that says "Internet time" click on that tab, select "change time settings" "sycnhronize with an internet time server" and input time.windows.com

Alright, date and time is working now, still can't update.

Try this http://windows.microsoft.com/en-ca/windows/change-country-region-setting#1TC=windows-7

 

[Asulia]

Windows Update is often messed up by time/date settings being off. Correcting the time/date will hopefully correct the Windows Update issue.

Can you give us more information?

Changing time/date did not work.

Just to make sure. You have attempted to change your time in the BIOS, and within Windows but it still reset after each reboot?

Edit: When changing the clock within Windows, there is a tab that says "Internet time" click on that tab, select "change time settings" "sycnhronize with an internet time server" and input time.windows.com

Alright, date and time is working now, still can't update.

Try this http://windows.microsoft.com/en-ca/windows/change-country-region-setting#1TC=windows-7

Was set up properly.

 

[Reyaz123]

Another thing you can try:
Open cmd
Type in
Sfc /scannow

Let the scan complete, reboot your computer, and check if windows update works again.

 

[Asulia]

Another thing you can try:
Open cmd
Type in
Sfc /scannow

Let the scan complete, reboot your computer, and check if windows update works again.

"Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

The system file repair changes will take effect after the next reboot.

C:\windows\system32>"

Didn't check the logs yet, it's updating.

 

[Asulia]

Seems like it didn't update everything. Still seeing the "update" icon.

 

[Asulia]

Can't open the logs. "Acces denied"

 

[Reyaz123]

You have to login as admin or type in the password when it asks you in order to access them

 

[Asulia]

You have to login as admin or type in the password when it asks you in order to access them

I am.

Can't run them as admin.