Laptop not working on battery

Tech-Smart

Reputable
Aug 25, 2015
2
0
4,510
The laptop will power on when i have it plugged into the AC charger and i can use it normally. As soon as i remove the charger the laptop shuts off immediately. What surprises me though is that windows reports the battery is charging and has 100% life and other programs such as HWMonitor and batteryinfoviewer also report that the battery has 100% wear and is fully charged.

I bought the laptop on ebay and the battery looks brand new, although it is not an original dell battery.

Could this be a problem with the battery or the charging circuit/motherboard?

Any help would be appreciated. Thank you.
 
Solution
You can try this test, uninstall the drivers for the Microsoft AC Battery and the Microsoft ACPI in the Device Manager under Batteries, restart the laptop.