Laptop Only charges when its OFF /Sleep Mode

[theduke085]

i have a HP 15 notebook PC on running windows 8.1

it only seems to charge in sleep mode or when its off.

if the laptop is somewhat charged and i plug the ac adapter in. the light will only illuminate white and it wont say its charging.

the only way i work around it is if i let my comp go into sleep mode. then i turn it off completely. then wait a minute.then the charger will turn orange. then i turn the laptop back on and the charger is recognized and it charges.

BUT if i unplug it and plug it back in it goes back to the white light again.

very odd.

 

[jsmithepa]

Not odd at all, you are using an under-powered AC plug. Are you using the correct wattage plug? I know everybody want to carry the small plug but there is no magic.

 

[theduke085]

Not odd at all, you are using an under-powered AC plug. Are you using the correct wattage plug? I know everybody want to carry the small plug but there is no magic.

Yes. It's the original adapter that it came with.

 

[jsmithepa]

A high battery charge cycle count almost always raises an eyebrow (time to replace), but this is a classic symptom of an under-powered AC plug (may also needs replacing). That's all I have to say.

 

[theduke085]

A high battery charge cycle count almost always raises an eyebrow (time to replace), but this is a classic symptom of an under-powered AC plug (may also needs replacing). That's all I have to say.

I think I need a new one. I tried to use the adapter without the battery and it wouldn't turn on

 

[priyankapramanik50]

I am facing the same problem though I am using the original.. what should I do

 

[marksmanmarek]

I am facing the same problem though I am using the original.. what should I do

Also having the same problem where it only charges when I turn it off. It shows that it is able to charge when you plug it in but it only charges when the computer is off. There is no way it would be the AC adapter because I was using a knock off (probably under-powered charger) for a year and it worked fine until now. On top of this, I just bought an official HP one with the correct output for this laptop to resolve this issue and it still doesn't work. HP charger was $20 on amazon and never used.