Question Laptop OverHeat And FPS drops in-game (with low cpu usage and no parked cores)

Mar 8, 2019
2
0
10
0
I use hp pavilion 15-au009tx Laptop (specs listed below), Suddenly since last 4days laptop started to overheat and there is a huge fall in performance (only in games, works fine outside out games) Ex: i get 120-140fps in fortnite it drops down to 20-30 in times and when I minimize and maximize the games I get my initial 120fps and after 20-30secs the fps starts to fall again until i minimize and maximize the game?

------------------
System Information
------------------
Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
System Manufacturer: HP
System Model: HP Pavilion Notebook
BIOS: F.38 (type: UEFI)
Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz (4 CPUs), ~2.6GHz
Memory: 16384MB RAM
Available OS Memory: 16274MB RAM
Page File: 8544MB used, 8753MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 520
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_1916&SUBSYS_820C103C&REV_07
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8264 MB
Dedicated Memory: 128 MB
Shared Memory: 8136 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: External

Card name: NVIDIA GeForce 940MX
Manufacturer: NVIDIA
Chip type: GeForce 940MX
DAC type: Integrated RAMDAC
Device Type: Render-Only Device
Device Key: Enum\PCI\VEN_10DE&DEV_134D&SUBSYS_820C103C&REV_A2
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 12192 MB
Dedicated Memory: 4055 MB
Shared Memory: 8136 MB
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_f6a87736da3c2636\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_f6a87736da3c2636\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_f6a87736da3c2636\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_f6a87736da3c2636\nvldumdx.dll
Driver File Version: 25.21.0014.1935 (English)
Driver Version: 25.21.14.1935
DDI Version: 12
Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.4
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 01-Mar-19 5:30:00 AM, 957824 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x10DE
Device ID: 0x134D
SubSys ID: 0x820C103C
Revision ID: 0x00A2
Driver Strong Name: oem75.inf:0f066de30038d979:Section026:25.21.14.1935:pci\ven_10de&dev_134d&subsys_820c103c
Rank Of Driver: 00D10001
Video Accel: Unknown
DXVA2 Modes:
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 0
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

-------------
Sound Devices
-------------
Description: Speakers (2- The Sims 4 Headset)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\VID_1038&PID_1222&REV_0000&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 10.00.17134.0001 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11-Apr-18 12:00:00 AM, 151552 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Speaker/Headphone (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0295&SUBSYS_103C820C&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.8004 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 29-Nov-16 12:00:00 AM, 5523456 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: LG IPS FULLHD (Intel(R) Display Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: IntcDAud.sys
Driver Version: 10.23.0000.0567 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11-Sep-17 12:00:00 AM, 831008 bytes
Other Files:
Driver Provider: Intel(R) Corporation
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (2- The Sims 4 Headset)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 10.00.17134.0001 (English)
Driver Attributes: Final Retail
Date and Size: 4/12/2018 05:03:46, 151552 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Microphone Array (Realtek High Definition Audio)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.8004 (English)
Driver Attributes: Final Retail
Date and Size: 12/1/2016 08:06:20, 5523456 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

---------------------
Video Capture Devices
Number of Devices: 1
---------------------
FriendlyName: HP Wide Vision HD
Category: Camera
SymbolicLink: \\?\usb#vid_05c8&pid_038e&mi_00#6&20a8b444&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Location: Front
Rotation: 0
Manufacturer: Microsoft
HardwareID: USB\VID_05C8&PID_038E&REV_0104&MI_00,USB\VID_05C8&PID_038E&MI_00
DriverDesc: USB Video Device
DriverProvider: Microsoft
DriverVersion: 10.0.17134.1
DriverDateEnglish: 6/21/2006 00:00:00
DriverDateLocalized: 21-Jun-06 12:00:00 AM
Service: usbvideo
Class: Camera
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: HP Wide Vision HD
Parent: USB\VID_05C8&PID_038E\200901010001
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: WdmCompanionFilter
Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
ContainerCategory: n/a
SensorGroupID: n/a
MFT0: n/a
DMFT: n/a
DependentStillCapture: n/a
EnablePlatformDMFT: n/a
DMFTChain: n/a
EnableDshowRedirection: n/a
FrameServerEnabled: n/a
ProfileIDs: n/a

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: HCT Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1C4F, 0x0002
FF Driver: n/a

Device Name: HCT Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1C4F, 0x0002
FF Driver: n/a

Device Name: Gaming Mouse G402
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC07E
FF Driver: n/a

Device Name: Gaming Mouse G402
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC07E
FF Driver: n/a

Device Name: The Sims 4 Headset
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1038, 0x1222
FF Driver: n/a

Device Name: Gaming Mouse G402
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC07E
FF Driver: n/a

Device Name: HP Wireless Button Driver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0001, 0x0001
FF Driver: n/a

Device Name: Gaming Mouse G402
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC07E
FF Driver: n/a

--------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

---------------
Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Fault bucket , type 0
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.17134.471
P2: 80244018
P3: 89EA8CE4-2836-4E24-98E7-CA11783D388B
P4: Download
P5: 1
P6: 0
P7: 0
P8: Update;ScanForUpdatesForUser
P9: {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
P10: 0


+++ WER1 +++:
Fault bucket 2087340607884567394, type 5
Event Name: StoreAgentDownloadFailure1
Response: Not available
Cab Id: 0

Problem signature:
P1: Update;ScanForUpdatesForUser
P2: 80244018
P3: 17134
P4: 590
P5: Windows.Desktop
P6: V
P7:
P8:
P9:
P10:


+++ WER2 +++:
Fault bucket , type 0
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.17134.471
P2: 80244018
P3: D6D8D4D6-8346-426A-8AD5-95ACA78835B4
P4: Download
P5: 1
P6: 0
P7: 0
P8: Update;ScanForUpdatesForUser
P9: {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
P10: 0


+++ WER3 +++:
Fault bucket , type 0
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.17134.471
P2: 80244018
P3: 89EA8CE4-2836-4E24-98E7-CA11783D388B
P4: Download
P5: 1
P6: 0
P7: 0
P8: Update;ScanForUpdatesForUser
P9: {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
P10: 0


+++ WER4 +++:
Fault bucket , type 0
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.17134.471
P2: 80244018
P3: 89EA8CE4-2836-4E24-98E7-CA11783D388B
P4: Download
P5: 1
P6: 0
P7: 0
P8: Update;ScanForUpdatesForUser
P9: {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
P10: 0


+++ WER5 +++:
Fault bucket , type 0
Event Name: StoreAgentDownloadFailure1
Response: Not available
Cab Id: 0

Problem signature:
P1: Update;ScanForUpdatesForUser
P2: 80244018
P3: 17134
P4: 590
P5: Windows.Desktop
P6: V
P7:
P8:
P9:
P10:


+++ WER6 +++:
Fault bucket , type 0
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.17134.471
P2: 80244018
P3: D6D8D4D6-8346-426A-8AD5-95ACA78835B4
P4: Download
P5: 1
P6: 0
P7: 0
P8: Update;ScanForUpdatesForUser
P9: {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
P10: 0


+++ WER7 +++:
Fault bucket 1947241624702734362, type 5
Event Name: StoreAgentDownloadFailure1
Response: Not available
Cab Id: 0

Problem signature:
P1: Update;ScanForUpdatesForUser
P2: 80244018
P3: 17134
P4: 590
P5: Windows.Desktop
P6: 2
P7:
P8:
P9:
P10:


+++ WER8 +++:
Fault bucket , type 0
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.17134.471
P2: 80244018
P3: D6D8D4D6-8346-426A-8AD5-95ACA78835B4
P4: Download
P5: 1
P6: 0
P7: 0
P8: Update;ScanForUpdatesForUser
P9: {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
P10: 0


+++ WER9 +++:
Fault bucket , type 0
Event Name: StoreAgentDownloadFailure1
Response: Not available
Cab Id: 0

Problem signature:
P1: Update;ScanForUpdatesForUser
P2: 80244018
P3: 17134
P4: 590
P5: Windows.Desktop
P6: 2
P7:
P8:
P9:
P10:
 
Last edited:
Mar 8, 2019
2
0
10
0
i cleaned everything but the issue was with windows (Microsoft’s Windows 10 KB4482887 update has gaming performance issues, company working on a fix)
 

Similar threads


ASK THE COMMUNITY

TRENDING THREADS