Laptop PC problems!!

[Thepurplelime]

Every time I try to turn on my computer it acts like it will load. Then gives the message, "Your PC ran into a problem and needs to restart. We're just collecting some error info then we'll restart for you". It shuts off. Pretends to load some more then gives me the message again. WHAT CAN I DO?

 

[Bad_Kitty13]

what version of windows do you have and what is the make/model of your laptop?

 

[Nathan Willis]

Black screen... It sounds like your OS has an error. Try resetting your system to an older date.
Could you specify what kind of screen. Photo would be great!

Follow these steps...

1. Click the power button, then the OS will start.. immediately press F8 in your system
2. Then you got some option like 1. System Repair 2. Recovery Method
3. From that options you can selection recovery method
4. After that you can restore your system

Make sure to remove all USB drives ETC.

Happy Computing!

 

[BlackPseudicide]

Please, follow the instructions below:
- Turn the computer off
- Remove all usb devices from the computer
- Turn the computer on
- Start pressing the F8 key on the top of the keyboard
- At the Boot menu, choose Last Known Good Configuration
- Hit the Enter key three times
Try that and let me know if it works.
-JP

 

[Thepurplelime]

After the message pops up while turning on it goes straight to a black screen, then goes more to a blue one and pretends to load. It's a windows8 and I have no idea what the make or model is. It won't let me turn on the laptop at all.

 

[Bad_Kitty13]

the manufacter such as dell/hp/asus/toshiba/ the model such as inpirion/envy/elite/satellite
should say on the laptop

also try the previous post first

 

[Thepurplelime]

what version of windows do you have and what is the make/model of your laptop?

Please, follow the instructions below:
- Turn the computer off
- Remove all usb devices from the computer
- Turn the computer on
- Start pressing the F8 key on the top of the keyboard
- At the Boot menu, choose Last Known Good Configuration
- Hit the Enter key three times
Try that and let me know if it works.
-JP

It's an HP Vision I guess, and it won't even let me get to boot menu, give me options, or any things like that. Can't even more the mouse.

 

[Nathan Willis]

You do not even get to your splash screen? (BIOS screen)

 

[Bad_Kitty13]

when you push the power button on your computer start tapping the F11 key
once you get to recovery try a system restore
if that doesnt work restore it to factory settings, but you will lose your files

 

[BlackPseudicide]

You could try pressing f5 to enter safe mode.

 

[Thepurplelime]

You do not even get to your splash screen? (BIOS screen)

I don't know what a splash screen is, I'm very computer dumb. I've tried the f8 button a few times right when it turns on and nothing happens.

 

[Thepurplelime]

You could try pressing f5 to enter safe mode.

Someone told me to do that as well. It won't let me push any of those, and won't take me to anything else to give me the safe mode as an option.

 

[BlackPseudicide]

You could try pressing f5 to enter safe mode.

Someone told me to do that as well. It won't let me push any of those, and won't take me to anything else to give me the safe mode as an option.

Just want to confirm that you are pressing these buttons while it's loading(windows symbol/black screen before load/etc).

 

[Thepurplelime]

You could try pressing f5 to enter safe mode.

Someone told me to do that as well. It won't let me push any of those, and won't take me to anything else to give me the safe mode as an option.

Just want to confirm that you are pressing these buttons while it's loading(windows symbol/black screen before load/etc).

Pretty much as soon as I see activity on the screen is when I push them.

 

[BlackPseudicide]

Just realized f9 is the button for "safe" mode in windows 8 :/
sorry for confusion, you might want to try f9 on startup.

 

[Nathan Willis]

The CMOS screen is where a little logo or something will come up for a split second.

 

[Nathan Willis]

Remember to pick a solution...

 

[BlackPseudicide]

Remember to pick a solution...

He doesn't seem to have found a solution yet as nothing we suggested has worked.

 

[Nathan Willis]

Remember to pick a solution...

He doesn't seem to have found a solution yet as nothing we suggested has worked.

Oh well. I guess we do not have enough facts.