My laptop is a Toshiba Qosmio X875-Q7390 running Windows 8.1, my video adapter is a NVIDIA GeForce GTX 670M, and CPU is an i7 3630QM. I used GE Force Experience to update my drives and the currently installed driver is GeForce Version 331.82. I initially purchased the laptop about 11 months ago. I never have the laptop on while on any sort of cloth, fabric, carpeting, etc.
I recently started playing XCOM Enemy Unknown and after playing for about half hour or so my laptop would immediately shut itself off. I didn't know what to make of that but the same problem happened again the following day while playing XCOM which clearly indicated that there was something wrong. I downloaded CPUID HWMonitor and ran some tests while playing XCOM and Witcher 2 and while I didn't play to point of hypothetical shutdown I got similar temperature readings from both games. I also tried turning the graphics settings to the minimum levels within XCOM. Here is a screenshot from HWMonitor after exiting from XCOM:
I don't play around with overclocking so I don't really know what should be expected from a working laptop in terms of temp readings so I thought I would solicit some opinions. On the plus side, my laptop is still under warranty period and Toshiba has already agreed to look at it under the warranty service. On the other hand I have some misgivings about the 10 turn day turn around time, backing up my data and formatting, the service center's willingness/ability to correctly diagnose and fix the problem, possible shipping damage, etc. I want to make sure that I'm barking up the right tree before taking any action. The call center guy I setup the RMA with certainly isn't qualified to judge one way or the other. What do you think I should do?
(If it's useful to anyone I can also post the HWMonitor reports but the most of the file just looks like memory addresses so not really helpful).
I recently started playing XCOM Enemy Unknown and after playing for about half hour or so my laptop would immediately shut itself off. I didn't know what to make of that but the same problem happened again the following day while playing XCOM which clearly indicated that there was something wrong. I downloaded CPUID HWMonitor and ran some tests while playing XCOM and Witcher 2 and while I didn't play to point of hypothetical shutdown I got similar temperature readings from both games. I also tried turning the graphics settings to the minimum levels within XCOM. Here is a screenshot from HWMonitor after exiting from XCOM:
I don't play around with overclocking so I don't really know what should be expected from a working laptop in terms of temp readings so I thought I would solicit some opinions. On the plus side, my laptop is still under warranty period and Toshiba has already agreed to look at it under the warranty service. On the other hand I have some misgivings about the 10 turn day turn around time, backing up my data and formatting, the service center's willingness/ability to correctly diagnose and fix the problem, possible shipping damage, etc. I want to make sure that I'm barking up the right tree before taking any action. The call center guy I setup the RMA with certainly isn't qualified to judge one way or the other. What do you think I should do?
(If it's useful to anyone I can also post the HWMonitor reports but the most of the file just looks like memory addresses so not really helpful).
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