laptop problems

[russie]

I bought a laptop but my browser and my laptop screen keeps on blacking out and the people who sold me on Lenovo Concept Store Festival Mall & PC Express didn't fix the problem. Is it the laptop or an OS problem? Coz Im not getting a good resolution from their CS people

 

[hedwar2011]

Welcome to the forums!

When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
Laptop make/model:

 

[COLGeek]

Cross-posted here as well: https://forums.pcgamer.com/threads/laptop-problems.142641/

 

[russie]

Thanks, this is all i know

CPU:
CPU cooler:
Motherboard:
Ram: 8GB
SSD/HDD: 512 SSD
GPU:
PSU:
Chassis:
OS: Windows 11
Monitor: Lenovo.?
Laptop make/model: lenovo intel core i5 11th gen intel iris xe graphics ideapad slim 3

 

[COLGeek]

There should be a label, on the bottom of the device, with the model number.

 

[russie]

There is a label but theres no model number just the model type? Whats that suppose to mean??

 

[hedwar2011]

1) Have you tried rebooting into Safe Mode and see if the screen still blacks in and out?
2) Once in Safe Mode, you may want to run DDU to remove any old graphics drivers and re-load the latest ones for your laptop.
DDU can be downloaded HERE. Graphics for your laptop can be found HERE.

 

[russie]

My laptop has been reformatted by the store I bought it but I still experience the blackout browser and screen. They don’t seem to want to replace it with a new laptop. Idk whats the problem and how to fix it i thought it can be fix with reformat so what to do now if thats the case is it as good as trash?

 

[COLGeek]

Did you ever try with an external display/monitor?

Have you contacted Lenovo?

 

[russie]

I contacted them through lenovo.com website but they are not fixing the issue so i went to the store even tho they said its home service. so they reformatted but still having same issue.i dont know where is the lenovo main service center in metro manila or near south area

 

[COLGeek]

You need to request an RMA from Lenovo. They should replace the system if still under warranty.

You need to do all of this on-line. Part of the process will provide instructions on where to send the laptop to.

Go to Lenovo's site, in your country. Look for Support or Warranty Service.