Hello tomshardware!
I own a ASUS ROG G551JM laptop, it’s old but it gets the job done.
I have bought today a 8GB RAM stick to give it a boost.
I have made sure it is the same make, model, voltage, frequency as the one I already have.They even have the same serial number on them.
So here is the problem...the laptop won’t boot with the 2nd RAM slot occupied.With either stick.
I tried the new stick in the 1st slot and it works perfectly.
I saw a YouTube tutorial about how I should wiggle it in the slot, In order to make it sit right, because if the slot was never used it may need this - this video:
View: https://youtu.be/Q1OZQL2l-lM
It did nothing.
I then made a bootable usb with windows and tried to boot from that...no luck.
Now I do not know what to do.
I need advice, I was thinking about this:
1.Maybe if I update the bios it will work?I am not on the latest version, I am on the one from 2014, when the laptop was made.
Regarding this step - I did get the bios archive and extracted it to a stick, but I cannot use the easy flash option because I do not have a battery...
I read you can do it without a battery as well, should I do this? Might it solve something?
2.Take the CMOS battery out and put it back in:
I am willing to try to do this if you think it will do anything... I am not keen on fiddling inside the laptop, but oh well.
Thank you!
I own a ASUS ROG G551JM laptop, it’s old but it gets the job done.
I have bought today a 8GB RAM stick to give it a boost.
I have made sure it is the same make, model, voltage, frequency as the one I already have.They even have the same serial number on them.
So here is the problem...the laptop won’t boot with the 2nd RAM slot occupied.With either stick.
I tried the new stick in the 1st slot and it works perfectly.
I saw a YouTube tutorial about how I should wiggle it in the slot, In order to make it sit right, because if the slot was never used it may need this - this video:
It did nothing.
I then made a bootable usb with windows and tried to boot from that...no luck.
Now I do not know what to do.
I need advice, I was thinking about this:
1.Maybe if I update the bios it will work?I am not on the latest version, I am on the one from 2014, when the laptop was made.
Regarding this step - I did get the bios archive and extracted it to a stick, but I cannot use the easy flash option because I do not have a battery...
I read you can do it without a battery as well, should I do this? Might it solve something?
2.Take the CMOS battery out and put it back in:
I am willing to try to do this if you think it will do anything... I am not keen on fiddling inside the laptop, but oh well.
Thank you!