Question Laptop Ram Upgrade

[Deuswa]

Good day! Can anyone help me because I recently bought a 16GB single ram stick and I do not know that the 4GB is soldered in the motherboard. So when I inserted the 16GB into my laptop and opened it, it does not show the 16GB ram rather it just shows the 4GB. (I attached pictures of it

https://imgur.com/a/xAs3fHc

View: https://imgur.com/gallery/xAs3fHc


But when I opened CPU-z it shows that my ram is 16GB.The limit of my laptop ram is only 16GB.

Do i need to buy a 8gb ram stick to have a total of 12GB and not 20GB? I need some clarifications. Thank you!

 

[Lutfij]

Welcome to the forums, newcomer!

Can you please mention the make and model of your laptop? An SKU will help us two fold. You should also use CPU-Z, motherboard's tab, to show you what BISO version you're on at the time of writing. To add, please parse a link to the stick of ram you purchased to understand if you've got the right one.

 

[Deuswa]

Sorry for the late reply.

https://imgur.com/a/j3pt8t7

View: https://imgur.com/gallery/j3pt8t7

 

[Deuswa]

Welcome to the forums, newcomer!

Can you please mention the make and model of your laptop? An SKU will help us two fold. You should also use CPU-Z, motherboard's tab, to show you what BISO version you're on at the time of writing. To add, please parse a link to the stick of ram you purchased to understand if you've got the right one.

I provided the photos