Question Laptop random shut downs - - - Event Log shows 41 and 6008 ?

Sep 17, 2022
3
0
10
0
Hoping someone can help me out here. Laptop has been randomly shutting down and has to be manually restarted. Mostly while playing games but not all the time. Event log shows 41 and 6008 as well as "The iommu fault reporting has been initialized event id 16".

I have tried:
  • a new power adapter,
  • reapplied thermal paste ,
  • unplugged my cooling pad,
  • messed with power settings,
  • ran memory test
and it still happens. I have tried all i know and i am about to give up. Also it should be noted sometimes after it happens I actually have to unplug my power cord from the wall and laptop, plug cord back into wall and laptop for it to start charging again. Some times I do not have to do this reset for it to start charging again. Any help would be greatly appreciated. I tried posting my logs and system info.If you need any more info let me know. Thank you


Processor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz 2.80 GHz
Installed RAM 16.0 GB
System type 64-bit operating system, x64-based processor
OS: Windows 10



Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 9/17/2022 7:21:48 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DESKTOP-M3RC3QG
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2022-09-17T12:21:48.4094805Z" />
<EventRecordID>162131</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-M3RC3QG</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>

Log Name: System
Source: EventLog
Date: 9/17/2022 7:21:54 AM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-M3RC3QG
Description:
The previous system shutdown at 7:20:20 AM on ‎9/‎17/‎2022 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-09-17T12:21:54.7395773Z" />
<EventRecordID>162116</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>DESKTOP-M3RC3QG</Computer>
<Security />
</System>
<EventData>
<Data>7:20:20 AM</Data>
<Data>‎9/‎17/‎2022</Data>
<Data>
</Data>
<Data>
</Data>
<Data>1329</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>E6070900060011000700140014007702E6070900060011000C001400140077023C0000003C000000000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>
 
Last edited by a moderator:

ASK THE COMMUNITY