[SOLVED] Laptop randomly freezes and needs hard reset

[gazpacho88]

Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i7 3537U @ 2.00GHz 48 °C
Ivy Bridge 22nm Technology
RAM
8.00GB Dual-Channel DDR3 (11-11-11-28)
Motherboard
ASUSTeK COMPUTER INC. X550CA (SOCKET 0)
Graphics
Generic PnP Monitor (1366x768@59Hz)
Intel HD Graphics 4000 (ASUStek Computer Inc)
Storage
238GB LITEONIT LCS-256L9S-11 2.5 7mm 256GB (SATA (SSD))

I reinstalled Windows, changed the SSD and the second 4GB RAM, but the same problem persists.

It could happen by browsing or not opening any software at all.

Thank you!

 

[natcha12]

Did you change hardware just before it all started, specifically RAM or HDD/SSD, and what actually happens when it freezes? Screen go blank/BSOD/or literally display just freezes?

Is your HDD light still flashing showing activity after a freeze? If there is activity, test with another monitor and/or cable.

On the start menu, look up "Reliability History". A crash log and a reason why may be there.

Need more information if you want to get to the bottom of this

 

[gazpacho88]

Hello,

Thank you so much for your response, I really want to get to the bottom of this.

It's been 2 days with no problems until it's started again.

-I formated the laptop, changed the SSD and the extra RAM because of the problems, it has made no difference.
-The screen freezes 95% of the times (and stays like that until I hard reset. The 5% of the times, it goes blue screen Windows "Oops we have a problem", it goes until 100% and stays there.
-The HDD light has no activity when freeze.
-The Reliability History is not very accurate (see picture linked), I remember it froze yesterday and it does not show anything, today it only froze once and it shows 3 events. Most of the times it says "Windows was not properly shut down". Only one time it says "Windows was not properly shut down" followed 1 min later by "Win stopped working", "Hardware error", and "shut down unexpectedly".

This is the report of the hardware problem:
Source
Windows

Summary
Hardware error

Date
‎1/‎29/‎2020 11:05 PM

Status
Not reported

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffae882d024010
Parameter 2: fffff80739c150d0
Parameter 3: 0
Parameter 4: 418
OS version: 10_0_18362
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18362.2.0.0.256.48
Locale ID: 1033

 

[apriestley881]

I remember having a laptop that did that all the time, once. Have u tried moving files onto another computer and setting up the laptop as new?

 

[gazpacho88]

Yes, I have.

I have tried different things, sometimes when I do something it stops freezing for a few days, and after that, the same problem reappears.

This has happened with hardware (e.g. removing the extra RAM) or with software (e.g. updating a driver).

Thank you for writing!!

I remember having a laptop that did that all the time, once. Have u tried moving files onto another computer and setting up the laptop as new?

I remember having a laptop that did that all the time, once. Have u tried moving files onto another computer and setting up the laptop as new?

 

[Joe Eh]

Since you already swapped out the SSD and the RAM.

I would think that this was a driver issue. Windows 10 is pretty good and installing drivers by itself, but try installing it manually:
https://downloadcenter.intel.com/do...phics-Driver-for-Windows-15-33-?product=81499

If that does not fix the issue then the Built in Graphics might be shot where you are likely looking at replacing the motherboard:
https://www.amazon.com/gp/product/B07PM4141Q/ref=as_li_qf_asin_il_tl?ie=UTF8&tag=r31c-20&creative=9325&linkCode=as2&creativeASIN=B07PM4141Q&linkId=76598ed10321de0f10d2965888bcbbbf
$229 - i7

https://www.amazon.com/gp/product/B07VWTZHR9/ref=as_li_qf_asin_il_tl?ie=UTF8&tag=r31c-20&creative=9325&linkCode=as2&creativeASIN=B07VWTZHR9&linkId=367614280938b584c536f8484b9efd1b
$89 - i5

An i5 replacement board is $89 compared to an i7 board at $229. Depending on how much an i7 means to you would be your cost.

 

[gazpacho88]

Since you already swapped out the SSD and the RAM.

I would think that this was a driver issue. Windows 10 is pretty good and installing drivers by itself, but try installing it manually:
https://downloadcenter.intel.com/do...phics-Driver-for-Windows-15-33-?product=81499

If that does not fix the issue then the Built in Graphics might be shot where you are likely looking at replacing the motherboard:
https://www.amazon.com/gp/product/B07PM4141Q/ref=as_li_qf_asin_il_tl?ie=UTF8&tag=r31c-20&creative=9325&linkCode=as2&creativeASIN=B07PM4141Q&linkId=76598ed10321de0f10d2965888bcbbbf
$229 - i7

https://www.amazon.com/gp/product/B07VWTZHR9/ref=as_li_qf_asin_il_tl?ie=UTF8&tag=r31c-20&creative=9325&linkCode=as2&creativeASIN=B07VWTZHR9&linkId=367614280938b584c536f8484b9efd1b
$89 - i5

An i5 replacement board is $89 compared to an i7 board at $229. Depending on how much an i7 means to you would be your cost.

Thank your help and information.

It's been 7 days without freezing, I was just writing to you to say that I have updated drivers manually and hopefully this issue will stop and it the laptop just froze again "Windows was not properly shut down".

The laptop cost me $550, 5 years ago, I really want to fix it, but I do not know if it's worth investing that much money on it...