I have an ASUS Rog Strix G513Q Laptop
I can only get a few minutes out of my laptop before the screen goes black and there's no reviving it. Actually, it seems to go black if I'm not actively engaging the cursor, but if I'm actively moving that, then instead of going black the screen sometimes just locks up. This has made it challenging to troubleshoot as I have a limited window to try things before I have to do a forced shutdown. I had the latest Nvidia graphics card driver and I also tried uninstalling it. I've done a hard reset. I've gone into safe mode. I've F2ed my way into the BIOS at startup and loaded the optimized defaults. None of that helped.
I use the machine as a work computer, so I've lost a day of work and counting and at this point I'm getting a little desperate. I'm almost to the point of trying a reinstall of Windows 11, but it's a 3D animation machine and I don't want to take that step unless it's absolutely necessary because it's going to take forever to reinstall all of the creative programs and plugins.
Some additional info that may or may not be relevant: The computer has long had a problem with freezing upon startup. This always occurs when the Republic of Gamers logo is on the screen. This necessitates a forced shutdown and restart. It doesn't happen all the time, but it happens often enough that it's not a surprise. Usually one restart is sufficient to bring it back, but sometimes it takes more.
A few weeks ago I disabled Maximum Lifespan Mode for the battery in the MyASUS app because I was going on a trip and wanted the battery charged higher than 60%. Now I can't get the laptop to reenter Maximum Lifespan Mode. I can select it, but the battery stays fully charged when plugged in.
I'm not sure if this could be a battery issue or a power supply issue. Maybe a memory issue? I recently started having problems with Adobe After Effects sucking up all of my available memory when opened. I attributed that to Adobe, but maybe it's related?
If anyone out there has any suggestions for things I could try, I'd love to hear them. Thanks!
I can only get a few minutes out of my laptop before the screen goes black and there's no reviving it. Actually, it seems to go black if I'm not actively engaging the cursor, but if I'm actively moving that, then instead of going black the screen sometimes just locks up. This has made it challenging to troubleshoot as I have a limited window to try things before I have to do a forced shutdown. I had the latest Nvidia graphics card driver and I also tried uninstalling it. I've done a hard reset. I've gone into safe mode. I've F2ed my way into the BIOS at startup and loaded the optimized defaults. None of that helped.
I use the machine as a work computer, so I've lost a day of work and counting and at this point I'm getting a little desperate. I'm almost to the point of trying a reinstall of Windows 11, but it's a 3D animation machine and I don't want to take that step unless it's absolutely necessary because it's going to take forever to reinstall all of the creative programs and plugins.
Some additional info that may or may not be relevant: The computer has long had a problem with freezing upon startup. This always occurs when the Republic of Gamers logo is on the screen. This necessitates a forced shutdown and restart. It doesn't happen all the time, but it happens often enough that it's not a surprise. Usually one restart is sufficient to bring it back, but sometimes it takes more.
A few weeks ago I disabled Maximum Lifespan Mode for the battery in the MyASUS app because I was going on a trip and wanted the battery charged higher than 60%. Now I can't get the laptop to reenter Maximum Lifespan Mode. I can select it, but the battery stays fully charged when plugged in.
I'm not sure if this could be a battery issue or a power supply issue. Maybe a memory issue? I recently started having problems with Adobe After Effects sucking up all of my available memory when opened. I attributed that to Adobe, but maybe it's related?
If anyone out there has any suggestions for things I could try, I'd love to hear them. Thanks!