Laptop Shutdown Issues

[MatthiasD]

Hi,
A few months ago, not long after upgrading my laptop to Windows 10, my computer started exhibiting very strange behavior regarding the sleep and power functions. Whenever I close the laptop lid by mistake, the computer goes into sleep mode. Now, this is all fine and good on its own, but the thing is that whenever I open the lid or try to wake it up, the screen stays black. I can tell that it is still powered on because my backlit keyboard stays on and I can still hear the faint whir of laptop fans, but the computer doesn't respond whatsoever, and the only solution is to reboot the computer altogether. Another thing that happens is that if I leave my computer alone for around 15 minutes, when I come back the computer has shut itself off altogether, and it's kind of a pain to go through the startup process over and over again. If it's any help, my laptop screen is busted, so I have it hooked up to a 1080p monitor via an HDMI>DVI adapter.
Thank you for taking the time to read through this extremely long post, and thank you in advance for any help I may receive.

 

[Laptop_Nerd]

Hi,

Here are some troubleshooting steps that may help.
- First is to change some settings in Power Options.
- Open Power Options then click on Change Plan Settings then Change Advanced Power Settings.
- Expand Hard Disk then set Turn off Hard disk after to NEVER.
- Expand Sleep and set Allow hyrbid sleep to OFF.
- Set Hibernate after to NEVER.
- Do also set Sleep Mode to Never.
- Click Apply and OK then test it again and see if the same problem will persist or not.
- Do also open Device Manager and make sure that the keyboard and mouse are both set to wake up the PC.
- If the same problem will persist do also check for the latest graphics card driver from the manufacturers site. (AMD, Intel or Nvidia)
- If all these will not work I would suggest doing a clean install of Windows 10 as well.

 

[MatthiasD]

Hello,
Thank you for the informative answer! Do you think you could specify on how to set the keyboard and mouse to wake up the PC? I can't find it in the settings.

 

[MatthiasD]

Never mind, messed with a few other things, and the problem no longer occurs. The resolution does drop when I close the lid, but I'll take that over having to restart the PC. Thank you!