Laptop stuck in boot loop

[MisterBurkes84]

Hi my laptop is stuck in boot loop. So basically from a cold start it will take me to a screen that says "Hi there, Lets get a few basic things out of the way." It then lists things like time zones and language. Once you click next it brings you to a screen that says, "Why did my PC restart, Theres a problem thats keeping us from getting your pc ready to use, but we think a update will help at getting things working again" Then it lists of stuff like make sure your pc is connected to the internet and plugged in. Then once you click next it brings to circle with a one of those circle loading things that says Just a moment. Then it turns of then back on to the Dell loading screen then it takes me to the first screen. Any tips or help.

 

[webworkings]

Is this a new device or one you have had for a while? If new, you need to return it and get them to exchange it for a working one. If you have had it for a while and it is under warranty, I would contact the manufacturer.

Now if you have had it a while and it isn't under warranty any longer, then I would ask what were you doing on the computer just before all this started?

 

[MisterBurkes84]

Its out of warranty by a month. Right before this whole thing happended I did the "Reset this pc" in the settings.

 

[webworkings]

Hmm sounds like the restore failed. If you turn the power totally off, and then start it up, does it follow that same process?

 

[MisterBurkes84]

Yes no matter what I do its just those screens