Question Laptop stuck on configuring windows update

[abbarich]

My old laptop is a Lenovo ideapad 100 (with windows 10) but just lately when I shut it down a message says Preparing to configure windows. Please don't turn off computer. The problem is it's just stuck at this configuring stage. I leave it for ages and in the end I have to turn the laptop off. When I turn it back on the next day a message says configuring windows update. 35% complete. It's been 35% complete for a few weeks now. Is there anything I can do to help it complete configuring? Thanks.

 

[COLGeek]

I suspect some sort of OS corruption is in play, possibly as the result of an issue with the storage device. Does your Lenovo have a HDD or SSD?

Have you tried forcing into Safe Mode to see if it will boot?

 

[abbarich]

I suspect some sort of OS corruption is in play, possibly as the result of an issue with the storage device. Does your Lenovo have a HDD or SSD?

Have you tried forcing into Safe Mode to see if it will boot?

It's HDD. I 've never used safe mode before. I'll give it a go. Thanks.

 

[abbarich]

I'm not able to access safe mode for some reason. When I start the computer the blue screen immediately appears saying configuring windows update. This message eventually disappears and I can get online. When I log off I pressed shift and restart together but all I get is the blue screen saying windows configuring. It's stuck on 35% completed. Any ideas how I can solve this? Thanks.

 

[COLGeek]

See here: https://support.microsoft.com/en-us...-windows-31ce2444-7de3-818c-d626-e3b5a3024da5

 

[stonecarver]

How full is your hard drive. If there is no room to finish the updates install it will be forever stuck in update mode as it just has nowhere to finish to.

 

[abbarich]

Thanks for the replies. I'm still able to use the laptop but the configuring is still stuck on 35%. There isn't a lot on my hard drive but the laptop is maybe 7 years old. I haven't done a system restore for years but if I did, would this happen again I wonder? I have started to get a message now and again about moving on from windows10 to 11. I'll have to find out if the Lenovo ideapad 100 is compatible. What do you think? Thanks