Laptop with broken display, need to update drivers.

[Jacoinstantaneo]

Hi, I'm not sure if this is the right place to ask this since I posted it a while back in another category without knowing (I'm new to all this).

I have an HP Pavilion DV6 with a broken display, currently running windows 10 and using it with an external display. Thing is, I want to update the display drivers but first I need to wipe clean the ones it currently has installed, so I don't know if the external display will still work after I do that? Or should I forget about updating the drivers.

Any wisdom is appreciated.

 

[ffg7]

are you talking about monitor driver or videocard driver as they are 2 different things?

 

[Jacoinstantaneo]

are you talking about monitor driver or videocard driver as they are 2 different things?

When I go into device manager > Monitors, both the built-in display and the external one show the same driver, that is the Intel(R) HD Graphics so I'm assuming once I start uninstalling both will go away. What I'm wondering is if the laptop has some kind of generic driver to work with while I reinstall the new drivers or if the screen will go completely dark, as that would make the reinstalling impossible.

 

[TMTOWTSAC]

ffg7 called it. Intel(R) HD Graphics is the driver for the integrated GPU built into your CPU, not the monitor display driver. If you look at your monitor properties, it probably lists the Intel graphics as "Location" and not "Driver." If you go into properties, you'll see a tab for the driver.

 

[ffg7]

Jacoinstantaneo, under "monitors" in device manager it will show 2 monitors, the laptop's & the external. the Intel(R) HD Graphics is shown under "display adapters" in device manager as it shows that on a customer's laptop I'm working on right now.

 

[Jacoinstantaneo]

ffg7 called it. Intel(R) HD Graphics is the driver for the integrated GPU built into your CPU, not the monitor display driver. If you look at your monitor properties, it probably lists the Intel graphics as "Location" and not "Driver." If you go into properties, you'll see a tab for the driver.

Looks like you are right, but I also noticed something else. I'm not very tech savvy but when I go into the driver tab on either of them it lists the same driver date and version. Maybe there is something that I'm missing?

If I then click on view driver details the only noticeable difference I can see is the name, where one says "Generic PnP Monitor" and the other one is "Korean Data Systems Visual Sensation VS-7/VSx-7". I'm assuming that second one is the external display I'm using, one of those really old big white box screens.

Both of them list "C:\Windows\System32\drivers\monitor.sys" when i check device manager > monitors > properties > driver > driver details.

 

[ffg7]

the Korean Data Systems is your external monitor. on the customer's laptop in "display" under " screen resolution" it shows "mobile pc display" & in device manager under "monitors" it shows "Generic PnP Monitor".

 

[Jacoinstantaneo]

the Korean Data Systems is your external monitor. on the customer's laptop in "display" under " screen resolution" it shows "mobile pc display" & in device manager under "monitors" it shows "Generic PnP Monitor".

Yeah that sounds about right, I'm still not sure where that leaves me though. You think it's safe to uninstall the Intel drivers? Or would that make the 2nd working monitor go dark and thus make it impossible for me to install the fresh drivers?

 

[TMTOWTSAC]

The reason it's showing the same driver is that it's a generic driver Windows uses for a lot of different monitors. If you just uninstall the Intel drivers, then yes you'd be unable to use either display. You can, however, update the driver by going here:

http://www.intel.com/content/www/us/en/support/detect.html

Just follow the instructions to update the Intel Drivers.

 

[Jacoinstantaneo]

The reason it's showing the same driver is that it's a generic driver Windows uses for a lot of different monitors. If you just uninstall the Intel drivers, then yes you'd be unable to use either display. You can, however, update the driver by going here:

http://www.intel.com/content/www/us/en/support/detect.html

Just follow the instructions to update the Intel Drivers.

You see the problem is that this laptop is already kind of old, and it looks like in order to fix some issues it is having with apps and games and other annoying things I'll have to do a cleanup of the current drivers it has and install older versions of the drivers from leshcatlabs to make it work properly again. So thats where I started wondering if the broken screen and the 2nd display were gonna become an issue during this process. Also that's the reason why simply updating from the intel website is not going to be enough (not according to several other websites and posts and blogs etc..) Anyway, I will try and see if wiping out the AMD drivers and installing the older version of leshcatlabs will be enough.

Thank you for your replies and your time everyone !

 

[trenchcoatmafia]

MERGED QUESTION
Question from Jacoinstantaneo : "Laptop display broke, about drivers and external display."

I have an HP Pavilion DV6 with a broken display, currently running windows 10 and using it with an external display. Thing is, I want to do some updating of the display drivers but first I need to wipe clean the ones it currently has installed, will the external display still work after I do that? Or should I leave it alone.

hi there

mind to elaborate broken display? cracked screen? display driver corrupted?

 

[rgd1101]

MERGED QUESTION
Question from Jacoinstantaneo : "Broken Laptop display, about drivers."

I have a HP pavilion dv6 with a broken display, I currently use it with an external display.
I'm about to do some updating of display drivers but I need to wipe the old ones first, would the external display still work if I wipe the drivers off?

display adapter is your onboard video not your laptop screen or external monitor. look in device manager to see that.