[SOLVED] Laptop won’t load Windows from BIOS

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Nov 25, 2018
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This issue began after a random Windows update which caused my laptop to display a black screen upon login with the following message:

Personalized Settings
Setting up personalized settings for:
Web Platform Customizations

I couldn’t get past this screen so I restarted my laptop. Now every time I start my laptop I am sent to BIOS and can’t load windows. I had this issue one time before when I updated my BIOS and literally “fixed” it by restarting a bunch of times and praying until one time it actually just loaded windows for whatever reason and I was able to use my laptop normally from that point on. Praying someone can help me this time cause I have work I need to get done ASAP on this laptop and the files saved on it are precious to me, so any help would be greatly appreciated. Thank you.
 
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