laptop wont detect dedicated graphics

[jacksonoldenburg7]

i just bought a used alienware mx17-r3 and the computer will not use the dedicated graphics, only the integrated graphics. the computer wont even recognize that it has dedicated graphics and in the biosk it says its discrete. I cant get drivers for it because windows doesn't realize I have it. I also opened the computer to make sure and there is a gpu. please help.

 

[nvincent_08]

it is using amd graphics card right? try to use amd clean uninstall utility, this is the link for more info http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

 

[jacksonoldenburg7]

it is using amd graphics card right? try to use amd clean uninstall utility, this is the link for more info http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

my operating system wont realize I have a GPU and no drivers will work. I tried the clean uninstall and it didn't do anything.

 

[Bo Lee]

Sounds to me like the GPU is possibly going bad.