My laptop, which is only a month and a half old, suddenly doesn't play DVDs. It will read disks with data on them, and CDs. But when you put any DVD in, it doesn't work. It's like the computer thinks there's no disk in there - it doesn't seem to recognize it at all. When you click on "My computer" and then look at "E Drive", the name of the DVD doesn't even come up - it still just says "E Drive".
I uninstalled the drivers for the drive, rebooted, and that didn't work. Tried Microsoft "Fix It" and ran the troubleshooter, and it still can't seem to recognize that there's a disk in there - it tells me that the disk type isn't supported. It also says that "the drive may be experiencing a problem", but doesn't go on to explain what that problem is or how I can fix it!
Please help with any ideas. The laptop is still under warrenty, but, first of all, trying to get a hold of customer service is a nightmare, and, second, there's no service center where I live, so I'd have to ship it half-way across Canada to get fixed, which I have no desire to do.
Thanks!!!!
I uninstalled the drivers for the drive, rebooted, and that didn't work. Tried Microsoft "Fix It" and ran the troubleshooter, and it still can't seem to recognize that there's a disk in there - it tells me that the disk type isn't supported. It also says that "the drive may be experiencing a problem", but doesn't go on to explain what that problem is or how I can fix it!
Please help with any ideas. The laptop is still under warrenty, but, first of all, trying to get a hold of customer service is a nightmare, and, second, there's no service center where I live, so I'd have to ship it half-way across Canada to get fixed, which I have no desire to do.
Thanks!!!!