Laptop won't start again

[RR4Life]

I have a Dell Inspiron 15 5000, which I purchased about a month or two ago now from my local Currys. As I started using it and needing more programs on the machine, it started to slow down. Yesterday, I got fed up with the amount of time it took to do anything, and so I decided to do a hard reset and do one of Windows 10's Resets on the machine to see if that help. I started this process at around half 3/4 ish in the afternoon on Saturday. I went out for the evening and left it to carry on, and when I got home at half 2 in the morning today (Sunday), it still had the spinning white circle wheel in the centre of the screen. The machine had not moved from this position since I had left the house at 6 on the Saturday. So from 6pm to 2am, so 8 hours, it had been constantly stuck on this. I decided to just turn it off and turn it back on. When I did this it started saying it was reinstalling Windows and it looked promising. I left it to do its thing over the course of the rest of the night, and when I wake up at 8 in the morning it was ready for me to create my account and set the laptop back up. I did this and then when I restarted it to see if it was working, a blue screen came up and said I had ran into a problem. It did this twice, and then some Dell diagnostics tool came up and didn't really help. I cannot get my laptop to now do anything, it just stays in this cycle of coming up with the fact that it ran into an error, and then Dell diagnostics. Can anyone help?

 

[grmnlxndr]

Hi!
Proceed with a clean Install. If you need to do some backups, download a linux live cd (ubuntu for example) and transfer all the needed files.
Then go to this site: https://www.microsoft.com/en-us/software-download/windows10ISO
Install the Windows 10 from zero (install your version, PRO or non-PRO), then use your key (if required, it could activate automatically with your pc, without prompting any key).
At last, get all drivers from Dell website.

Regards

P/S: I'm really against using the factory recovery, it takes a long time and installs a lot of bloatware.

 

[SchizTech]

If you're having such issues on a very new machine it may be wise to let those dell diagnostic tests run and look for any issues. What exactly do you see when the diagnostics screen appears? Look in particular for the results of a hard drive test. All these problems you listed are commonly associated with a bad HDD.

 

[John_561]

Yeah, sounds like some internal aspect is amiss. Get it serviced if it doesn't let you clean install WIN 10, and that shouldn't take as long as it did by a long shot. You'll probably have to take it to a service center because most stores only give you a month to return it for an exchange. GL!

 

[RR4Life]

If I was to do a clean install using the Windows 10 ISO found in the link provided, where do I find my product key? There isn't one on the machine itself!

 

[John_561]

With WIN 10 it's probably in their servers and it will recognize your computer when it registers itself online.