Last week blue screen and yesterday Startup Repair fail!

[CynthiaD]

Last week, my computer (2011 Acer Timeline) gave me a little heart attack when it show me a blue screen. I did a few things trying to fix the situation :
- Install updates (but there were only optional ones)
- Scan for viruses (nothing found)
- Check for error on my HDD (a few corrupted zips, nothing else)
- Memory check (didn't seem to find anything either)
And from then on, everything was fine... until yesterday, when another blue screen appeared. Now when I start my computer, I am prompted between running Startup Repair or trying Windows normally. I chose normally, it gets to the windows logo screen and it pulses and pulses... but nothing ever happens. Hard shutdown later, same prompt, this time I chose to run the Startup Repair. I let it run all night and this morning, it shows me that it couldn't repair it. Along the info on the error, there's this little part which I think is important "NoRootCause".
What can I do? What is causing this?
I haven't try anything since the Startup Repair failed (still on screen, actually), so suggest me a plan of actions and I'll do it.
The irony is, I was thinking of replacing my computer in the next few months, but this is a bit sudden.

 

[BSOD BSTD]

Last week, my computer (2011 Acer Timeline) gave me a little heart attack when it show me a blue screen. I did a few things trying to fix the situation :
- Install updates (but there were only optional ones)
- Scan for viruses (nothing found)
- Check for error on my HDD (a few corrupted zips, nothing else)
- Memory check (didn't seem to find anything either)
And from then on, everything was fine... until yesterday, when another blue screen appeared. Now when I start my computer, I am prompted between running Startup Repair or trying Windows normally. I chose normally, it gets to the windows logo screen and it pulses and pulses... but nothing ever happens. Hard shutdown later, same prompt, this time I chose to run the Startup Repair. I let it run all night and this morning, it shows me that it couldn't repair it. Along the info on the error, there's this little part which I think is important "NoRootCause".
What can I do? What is causing this?
I haven't try anything since the Startup Repair failed (still on screen, actually), so suggest me a plan of actions and I'll do it.
The irony is, I was thinking of replacing my computer in the next few months, but this is a bit sudden.

I think your HDD might have died. Which version of windows are you using? Can you try booting into 'safe mode with networking'? (if you dont know how to do this let me know.

 

[CynthiaD]

I think your HDD might have died. Which version of windows are you using? Can you try booting into 'safe mode with networking'? (if you dont know how to do this let me know.

I am using Windows 7 Pro, I think. I'm only prompted between Startup Repair or starting Windows normally. Is it possible to get that option another way?

 

[BSOD BSTD]

I think your HDD might have died. Which version of windows are you using? Can you try booting into 'safe mode with networking'? (if you dont know how to do this let me know.

I am using Windows 7 Pro, I think. I'm only prompted between Startup Repair or starting Windows normally. Is it possible to get that option another way?

Yep, press F8 repeatedly at the BIOS splash screen (very first screen you see when you power on) and then select 'advanced boot options', then 'start in safe mode with networking'

 

[CynthiaD]

Yep, press F8 repeatedly at the BIOS splash screen (very first screen you see when you power on) and then select 'advanced boot options', then 'start in safe mode with networking'

Ok, I have access to this screen at least. But when I try to open in safe mode, it goes back to Startup Repair.
What's next? (Sorry for the delay, I was at work all day.)


Update : I let it run the Startup Repair all night and this morning, my computer works, but it seems to have gone back in time, like to the first time I started it. Like maybe it went back to the very first save point?
I looked for my files and can't seem to find any in the usual place (My Documents, My Music and My Videos are empty, my Google Drive folder is missing) but part of my music collection (under C:/Soundtracks, a custom location) is there like nothing happened.
I don't know if it's temporary and should rush to backup everything, but that's what I'll do until I get more info from you.
Is there a way to get back the files that seems to have vanished? I'll keep looking to find them, but so far it's not looking good.

 

[ThiaD]

Ok, I have access to this screen at least. But when I try to open in safe mode, it goes back to Startup Repair.
What's next? (Sorry for the delay, I was at work all day.)


Update : I let it run the Startup Repair all night and this morning, my computer works, but it seems to have gone back in time, like to the first time I started it. Like maybe it went back to the very first save point?
I looked for my files and can't seem to find any in the usual place (My Documents, My Music and My Videos are empty, my Google Drive folder is missing) but part of my music collection (under C:/Soundtracks, a custom location) is there like nothing happened.
I don't know if it's temporary and should rush to backup everything, but that's what I'll do until I get more info from you.
Is there a way to get back the files that seems to have vanished? I'll keep looking to find them, but so far it's not looking good.

I looked around my computer and here's a few things that worries me :
- the users changed. It seems my usual user profile is not there. (I'm looking directly in C:/Users)
- Some softwares are gone (ex. Chrome) but some are still there (games and 3d softwares)
- my hdd doesn't seem to have been empty, so maybe the files I'm looking for are hidden somewhere? A simple search doesn't reveal them, so maybe they have been archived somehow? Or I lost everything?