So for about a month now I've been having latency issues while gaming. Jitter is the main problem. I see spikes of latency that seem to start at my modem. I went into PingPlotter and ran a trace to my modem and these were the results.
Target Name: 173-16-52-1.client.mchsi.com
IP: 173.16.52.1
Date/Time: 3/26/2016 12:53:20 PM to 3/26/2016 12:53:35 PM
1 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms LINKSYS03207 [192.168.1.1]
2 16 ms 13 ms 27 ms 34 ms 20 ms 16 ms 32 ms 173-16-52-1.client.mchsi.com [173.16.52.1]
Ping statistics for 173-16-52-1.client.mchsi.com
Packets: Sent = 7, Received = 7, Lost = 0 (0.0%)
Round Trip Times: Minimum = 13ms, Maximum = 34ms, Average = 22ms
Jitter is anywhere from 6.50 to 13.75 and sometimes more. It shows in the red on PingPlotter. It seems really high for the second hop. My question is, is my modem defective or is it a router or cable issue? Is this normal?
We upgraded internet speeds recently and got a new modem when we upgraded. I never noticed any issues on the old modem. Mediacom also came out and ran a new line from the pole to the house because it was leaking. If it was leaking, is it possible it damaged the coax in our house?
I also noticed Black Dust/Residue on the connection between the cable and the modem. Is that a sign of some sort of damage? I cleaned it off with a Q-tip but I'm not sure that will help.
I'm going to try and get a CAT6 cable to run between my modem and router. Right now it's a CAT5 that came with the router.
Router: Linksys EA4500
Modem: Arris TM822G
Any help or opinions are very much appreciated. I know I asked a ton of questions but I'm trying to put in anything that I think might be the issue.
Target Name: 173-16-52-1.client.mchsi.com
IP: 173.16.52.1
Date/Time: 3/26/2016 12:53:20 PM to 3/26/2016 12:53:35 PM
1 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms LINKSYS03207 [192.168.1.1]
2 16 ms 13 ms 27 ms 34 ms 20 ms 16 ms 32 ms 173-16-52-1.client.mchsi.com [173.16.52.1]
Ping statistics for 173-16-52-1.client.mchsi.com
Packets: Sent = 7, Received = 7, Lost = 0 (0.0%)
Round Trip Times: Minimum = 13ms, Maximum = 34ms, Average = 22ms
Jitter is anywhere from 6.50 to 13.75 and sometimes more. It shows in the red on PingPlotter. It seems really high for the second hop. My question is, is my modem defective or is it a router or cable issue? Is this normal?
We upgraded internet speeds recently and got a new modem when we upgraded. I never noticed any issues on the old modem. Mediacom also came out and ran a new line from the pole to the house because it was leaking. If it was leaking, is it possible it damaged the coax in our house?
I also noticed Black Dust/Residue on the connection between the cable and the modem. Is that a sign of some sort of damage? I cleaned it off with a Q-tip but I'm not sure that will help.
I'm going to try and get a CAT6 cable to run between my modem and router. Right now it's a CAT5 that came with the router.
Router: Linksys EA4500
Modem: Arris TM822G
Any help or opinions are very much appreciated. I know I asked a ton of questions but I'm trying to put in anything that I think might be the issue.