So I got fiber installed about 2 months ago now, when I first got it I was surprised my latency was so low compared to cable. About 20ms to Chicago server close by, after a internet outage across a lot of America a few weeks ago it was effecting my fiber services and my latency has never been the same. I get about 33-38ms latency now to Chicago server. When I use a rerouting program, it seems to almost fix the issue entirely. When I reroute my internet pathing (using basically a VPN but for gamers) it goes down to about 24-26ms latency. Obviously I don't want to pay long term for these rerouting services when my ISP routing used to be better than even these programs can provide. Any suggestions? Should I call my ISP? Will they even be of any help? That's what I'm worried about, I don't want to call them and they don't even know what I'm talking about.