latency issues even with offline games

[zoltron2001]

I'm experiencing latency issues. I've noticed disjointed audio/video when streaming online videos. But more concerning, there has been a lot of audio stuttering and tears while playing offline games. I'm looking for a game-plan to root it out. Happy to provide more information on request.

Steps I've Taken
Updated Drivers
Updated BIOS
Scanned for malware (clean)
Started looking into CPU throttling
Considering rolling back to previous driver versions

Temporary Fix
Frequency has been reduced during game-play by downgrading graphics settings. Issue persists when streaming videos.

System Information
x64-based PC, Windows 10

LatencyMon's Report

Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.

Drivers with High Execution:
tcpip.sys 56.05 ms
netbt.sys 8.269

Performance Benchmarks
Things look normal when idle. 1-2% CPU and 15% memory usage.

(while game is running)
Edit: GPU utilization maxes at 96% while game is running

 

[Dave8671]

What is the GPU in the system, how much ram is installed? CPU throttling will make it worse I think.

If the issue was before the drivers were updated it will not change anything.

 

[zoltron2001]

What is the GPU in the system, how much ram is installed? CPU throttling will make it worse I think.

If the issue was before the drivers were updated it will not change anything.

GPU is GTX 1070 and there's 16gb of ram.

I didn't update the drivers until the latency started occurring. Components were working properly together for some time beforehand.

 

[Dave8671]

Try rolling back the driver first if this fails remove the driver .... might have to reboot than reinstall the driver you downloaded. I asume you got the drivers from the manfactures websites correct?

 

[zoltron2001]

Try rolling back the driver first if this fails remove the driver .... might have to reboot than reinstall the driver you downloaded. I asume you got the drivers from the manfactures websites correct?

but which driver? I updated a bunch of drivers via driver booster after the latency started

 

[Dave8671]

As a technician, I really am not a fan of these driver update tools. I would go to the manufacturers website and download drivers. Most of the drivers will be on the motherboards website audio, network etc.

Since you have having sound and video and network issues. Download all the new drivers from these links.

Uninstall each driver and install the new update one at a time.


All drivers for your motherboard are in the link below.


https://www.asrock.com/MB/AMD/X370 Killer SLIac/index.asp#Download


The nvidia drivers are here.

http://www.nvidia.com/download/driverResults.aspx/134070/en-us


I use a uninstaller that will find the left over files that the application uninstaller leaves behind. Be careful if it lists registry files to be removed. As long as the files are linked to what you are uninstalling its ok.

https://www.revouninstaller.com/revo_uninstaller_free_download.html