Latitude e5500 touchpad does not work

[estelapetit7]

I got this laptop a few weeks ago and the first thing I noticed was that none of the gestures work. The only one I really care about is the scroll gesture (the two fingers) because I have a few shopping apps on here that don't have scroll bars for some reason and the buttons won't work so basically I can't do anything. I've tried looking for similar questions and tried everything that came up but nothing has worked. I have a Dell Latitude E5500 with windows 10, if anyone can help even a little bit that would be greatly appreciated.

 

[webworkings]

If it is new and you just bought it, I would return it and get them to give you one that functions correctly. Or, if past their return/exchange date, contact the manufacturer. That device is one of the nice ones with a seriously long warranty. From what I can find it has a 3 year one. Most is only a year.

However, if you bought it used, then that is a whole other story.