Hi all,
I've been trying to trouble shoot a non-working usb-c port on my laptop. Below are steps I've gone through and still couldn't get it to work. Please let me know if I missed anything that could have fixed this problem. I've done some reading and know there are a couple of Lenovo laptop models where their usb-c port dies, but I'm not sure if this is the case?
Problem: USB C port on laptop stopped working after laptop power suddenly turning off from low battery. I use the port for a J5 Create Hub to display my external monitors.
Thank you in advance,
Apologies, this is my first post. I thought this post was going to be posted in tech support, but can't delete it
I've been trying to trouble shoot a non-working usb-c port on my laptop. Below are steps I've gone through and still couldn't get it to work. Please let me know if I missed anything that could have fixed this problem. I've done some reading and know there are a couple of Lenovo laptop models where their usb-c port dies, but I'm not sure if this is the case?
Problem: USB C port on laptop stopped working after laptop power suddenly turning off from low battery. I use the port for a J5 Create Hub to display my external monitors.
- I've tested two different USB C hubs and both don't work
- I am now using a usb 2.0 hub to connect my external monitors that works instead
- Under device manager, computer detects the j5 create hub and gets message "device is working properly"
- Reinstalled j5 drivers
- Ran Lenovo Service Bridge to check & install for latest updates and drivers
- Checked & updated latest windows updates
- Went into power settings to attempt to find USB selective suspend setting (failed to find)
- Went into CMD with admin privileges to try to get USB selective suspend setting to show up and still failed to show up
- Several restarts and still no fix
Thank you in advance,
Apologies, this is my first post. I thought this post was going to be posted in tech support, but can't delete it
Last edited:
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