Hello,
My (2-year-old, WIN10) Lenovo Legion Y520 has been randomly crashing for the past week. It crashes at least once every day. I am not doing anything specific during times of crashes. It crashes with a high pitched noise with no blue screen. I have since cleaned the fans and checked the thermal paste and both seem fine (Link to photos at bottom).
I have run stress tests on CPU, GPU and Memory with OCCT for 5+ minutes and passed all without any errors or crashes.
My temperatures on HWMonitor before crashes and at all times are on average:
I also checked the health of my disk with CrystalDiskInfo and found no problems.
I was able to track the time of one of the crashes earlier today and found the following error at the time of the crash in the system event log:
[EventID]: 7023
[MachineName]: Brandolk
[DATA]: System.Byte[]
[INDEX]: 33931
[CATEGORY]: 0
[CATEGORYNumber]: 0
[EntryType]: Error
[Message]: "The Intel(R) Content Protection HECI Service service terminated with the following error: %%2147500053"
[Source]: Service Control Manager
[ReplacementStrings]: System.String[]
[InstanceId]: 3221232495
[TimeGenerated]: 06-01-20 21:11
[TimeWritten]: 06-01-20 21:11
Not sure what it means, wasn't able to find much on google.
Link to images of the heatsink and thermal paste (2 days old):
View: https://imgur.com/a/AZz2Mib
! Notice on the last picture that the edges of the heatsink are a darker color, that is because it was WET?, I have since cleaned the edges and the paper wasn't wet so If it was water/vapor it was a microscopic amount.
It's safe to say that I have pushed this 'gaming' laptop to its limits in the past but these days I don't do intense work on it, so I'm not sure what's causing all of this.
I'm looking forward to everyone's replies!
My (2-year-old, WIN10) Lenovo Legion Y520 has been randomly crashing for the past week. It crashes at least once every day. I am not doing anything specific during times of crashes. It crashes with a high pitched noise with no blue screen. I have since cleaned the fans and checked the thermal paste and both seem fine (Link to photos at bottom).
I have run stress tests on CPU, GPU and Memory with OCCT for 5+ minutes and passed all without any errors or crashes.
My temperatures on HWMonitor before crashes and at all times are on average:
- 50°C for CPU (i5 7300HQ)
- 50°C for SSD (Samsung MZVLW256HEHP-000L2)
- 30°C for HDD (Toshiba HDWK105)
- 45°C for GPU1 (Integrated, 630)
- 40°C for GPU2 (GTX 1050 2gb)
I also checked the health of my disk with CrystalDiskInfo and found no problems.
I was able to track the time of one of the crashes earlier today and found the following error at the time of the crash in the system event log:
[EventID]: 7023
[MachineName]: Brandolk
[DATA]: System.Byte[]
[INDEX]: 33931
[CATEGORY]: 0
[CATEGORYNumber]: 0
[EntryType]: Error
[Message]: "The Intel(R) Content Protection HECI Service service terminated with the following error: %%2147500053"
[Source]: Service Control Manager
[ReplacementStrings]: System.String[]
[InstanceId]: 3221232495
[TimeGenerated]: 06-01-20 21:11
[TimeWritten]: 06-01-20 21:11
Not sure what it means, wasn't able to find much on google.
Link to images of the heatsink and thermal paste (2 days old):
View: https://imgur.com/a/AZz2Mib
! Notice on the last picture that the edges of the heatsink are a darker color, that is because it was WET?, I have since cleaned the edges and the paper wasn't wet so If it was water/vapor it was a microscopic amount.
It's safe to say that I have pushed this 'gaming' laptop to its limits in the past but these days I don't do intense work on it, so I'm not sure what's causing all of this.
I'm looking forward to everyone's replies!