Lenovo Y510p graphics break during gameplay

Kay019

Reputable
Oct 7, 2015
9
0
4,510
Hi all.

I recently obtained a used lenovo y510p from a friend with the following configurations.

Windows 8.1 Pro
SLI capable with 2 geforce 750M cards
6gb RAM
Intel core i5-4200M
Itb Hard disk
2gb dedicated video memory.

It plays games at decent speeds with medium settings but I get different errors from each of the 3 games I've tried. For dragon's dogma dark arisen, the game suddenly slows down for a few minutes and picks up speed again after a few (maybe 5) minutes. With mass effect 2 the game screen hangs, while sounds and music continue as normal. ctrl alt deleting and pressing esc will make the game proceed as if nothing ever happened. Finally, for the witcher 3: wild hunt, I get the windows display driver has stopped responding error. The games are properly purchased and as far as i know, so is the OS. I've tried all nvidia display drivers between and including 347.09 to 364.72. I've tried closing all other apps, and ending all nv processes in the task manager. I've also tried different power plans and different nvidia power management modes. I've been monitoring the temp with HWmonitor and it usually tops out at around 81c which I understand is fine for this particular laptop. I even have a targus chill mat to help regulate the temp. Lastly, I've spoken to my friend and he doesn't remember having those issues at all, but he never managed to game with the laptop very often. Any help would be appreciated, this is my first lenovo product. I previously owned a dell xps.

P.S: I already asked this same question over at the Lenovo forums but no one seems to have any answers.
 
If possible / a last resort, you may have to reset your laptop back to factory settings/install data, assuming it has the partition to do that.

Before that, try the following. If it works, great, if it doesn't work, no harm. One change to the instructions is, I would go to Lenovo's website for your laptop and download the video drivers THEY recommend/have for you, and not use Nvidia's latest ones.

And a final note, a 750m , even two of them, aren't very powerful cards, and the problem is SLI doesn't work super great, and lots of games don't support it, so you may be stuck with only one, and if you try using them in SLI in a game that doesn't support SLI they're performance will be worse than running just one of them.

http://www.notebookcheck.net/NVIDIA-GeForce-GT-750M-SLI.91280.0.html
http://www.notebookcheck.net/NVIDIA-GeForce-GT-750M.90245.0.html

If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download
 



Thanks very much. Will try once I'm home from work. If it doesn't work, I'll restore to factory settings like you suggested. Will report back.

Update: Reinstalling default drivers didn't work. I'm going to try reinstalling OS now.

Update 2: Tried everything you suggested, still getting the same crashes along with" Display driver stopped responding" error. I've seen some search results about undervolting cpu and underclocking gpu, but they weren't very explicit. Maybe you can help with that?