Lenovo z500 not working

[Shifa_]

Hi,
I need some help regarding my lenovo z500.
Yesterday i was reading a pdf file and suddenly a blue screen came with the msg that there is some internal error and your laptop needs to restart. i waited it restarted but with lenovo start there came prepairing automatic recovery then came an option to reset or recover system i tried bothbut nothing happes. It says you pc is unable to reset or repair and the same cycle goes on n on.
I tried to strt it in safe mode but no use nothing happens. The same cycle continues.
Need help plz

 

[Andrea Mathew]

Hi Shifa,

Sorry to hear that. Could you please share the exact blue screen error message? It can be hardware or a software issue. According to the error, we can perform the required troubleshooting.

 

[Shifa_]

Hi
Right now its repairing disk errors.thus mught take over an hour to complete.
And its been alreday 5 to 6 hoyrs and it displays only this screen with a circle moving on and on under lenovo logo.
So that blue screen and error is not coming again.. its stuck with this now.
Thanks for helping.

 

[Andrea Mathew]

Hi,

Let the disk repair get completed. If the issue occurs again, try to boot OS from a pendrive or swap with a good hard drive in your PC if possible. This is to make sure that whether it is a software issue or not.