Question Lian Li Galahad II LCD AIO no longer works after updating it ?

[SnakeCrayola]

I have had my build for nearly a year and never had an issue. After performing a manual update of the
GA II LCD AIO, I restarted the computer and the LCD screen on the AIO no longer worked.
In Device Manager, I could see the LCD no longer being detected and an "unknown device" showing in its place.

The update software no longer detects the AIO, so I cannot try updating again. I have checked that the USB header is plugged directly into the motherboard and the USB-C cable is directly connected to the AIO screen. I have re-installed L-Connect 3 and recycled the AIO and PC power but the screen still does not turn on.

Is there a way to re-add the device?

System Specs:
Mobo - Asus PRIME X670E-PRO WIFI
AIO - Lian Li Galahad II LCD SL-INF
CPU - Ryzen 7800X3D
GPU - 4090
PSU - MSI A1000G PCIE5 1000 W

https://imgur.com/a/XFz14Ig

 

[Lutfij]

Welcome to the forums, newcomer!

Did you follow through this guide;
https://drive.google.com/file/d/1aPcXuQNS-ZVsKmuaPeOj0P27GEkBT1gi/view
?

What BIOS version are you on for your motherboard? Try and manually reinstall the chipset driver for your platform, sourcing the driver from AMD's support site in an elevated command, i.e, Right click installer>Run as Administrator.

 

[SnakeCrayola]

Hi there!

Thank you for the suggestion, I had been running the latest BIOS version and just done a chipset driver update but no luck 🙁.
When I originally followed the guide it completed the update, but the LCD screen was black. I attempted a restart to fix the issue, but it hasn't turned on since. Even when booting the PC, the Lian Li logo doesn't show so no idea what is happening with it!

 

[punkncat]

Pardon as I don't know the age of the AIO in question, but have you tried to contact Lian Li about this directly?

In all my uses and dealing with them, they seem to be very stand up. It is my hope that they may also have a good answer for your issue.

 

[SnakeCrayola]

Pardon as I don't know the age of the AIO in question, but have you tried to contact Lian Li about this directly?

In all my uses and dealing with them, they seem to be very stand up. It is my hope that they may also have a good answer for your issue.

No problem, I contacted them via their support page so will understandably be some time before I get a response. I was just wondering if there was anyone else that faced the same issue and may have been able to resolve it.