[citation][nom]gadgety[/nom]I got a PC-90 black anodized case from Lian Li. I love it for its ability to host an HPTX motherboard with 10 pci-e slots, while still being small and stealthy in an office environment. It arrived with a small silver speck on the detachable front piece. I took a picture and supplied it with an RMA to the local internet store. Lian Li sent a new front piece straight from the factory. That's excellent customer service fitting of a first class manufacturer.[/citation]
Then you lucked out, because I requested a power button that was smashed to all hell upon arrival and I got it over 3 years later and no less than 20 e-mail requests sent to them. They sent me 3 INCORRECT parts even with the pictures I submitted to them, then they told me I would have to pay $15 if I wanted them to send another package... because they screwed up 3 times. I'm glad it worked out for you, but this is a known and ongoing problem with Lian Li.
They also do not have a US office. This is apparent when you read their responses and even when you submit the ticket "Message Send!" Not quite right, is it?
Contrast with Silverstone. I sent them an e-mail just expressing my concern with the increase of plastic in their products and the decreasing amount of aluminum. Did I get a canned response? HELL NO! I got a 6 paragraph response from an executive at silverstone (using proper english mind you) outlining their reasons for those changes. I would still rather have an all aluminum chassis, but I have nothing but respect for Silverstone after that. THAT, my friend, is top notch customer service right there.
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