Question limited to 16gb although my pc has 32gb of ram ASUS ROG Strix GT15 G15 G15CF-IS778

[nukinut23]

everytime i try to increase the ram from 16gb to 32gb its already installed but the computer wont boot please let me know what im doing wrong i need the extra ram for work on a java intensive program.

 

[--SID--]

What's the brand and model of the CPU, motherboard end RAM?

What BIOS version is the motherboard running?

 

[nukinut23]

• Intel Core i7 12th Gen 12700 1.6GHz Processor
• NVIDIA GeForce RTX 3070 8GB DDR6
• 32GB DDR4 RAM

 

[--SID--]

Brand and model of the motherboard and originally RAM?

What brand and model RAM are you trying to add?

What BIOS version is the motherboard running?