Locking up at welcome screen

bpeters1974

Distinguished
Apr 30, 2009
1
0
18,510
I have a computer I was trying to fix for a friend. At first I thought it was his hard drive. I tried a good hard drive in his comp and nothing. I then thought it was his processor. Now where I am is with his hard drive in a computer where I know the processer is good. It gets stuck at the welcome screen. Ultimately I would like to just see if his information is still on his hard drive is there any way to get this easily? Or what is a good suggestions to get past the welcome screen of HP
 

ausch30

Distinguished
Feb 9, 2007
2,210
0
19,790
You could hook his drive up to another system as a storage drive (rather than booting to it) and you'd be able to see what info was on the drive, get stuff off of it in case you wanted to do a clean install, and run some disk programs to check and see if it's bad or going bad.