web cam is brand new
web cam picks up sound and plays sound back (passes Zoom sound tests)
desktop is Windows 8.1
error message "device app not installed" in DEVICES listing
Thing I have done:
turned off every privacy restriction I could find
tried (and failed) to find any associated software (or drivers) on OEM's web site
bunch of reboots
If I go into the control panel (where there is a tightly packed dense directory tree of all devices) and click on the logitech it is listed as "properly installed and working"
If I go into DEVICES (on win 8, using the search flap on the right) it says "device app not installed"
Interestingly google search with
terms:
logitech c920 webcam "device app not installed"
with delimiters to force search on the entire message error, doesn't turn up much. The few things that did turn up didn't seem to help.
I've been at this a couple of hours if anyone knows potential solutions I would appreciate it. Alternatively I need to take this thing back to bestbuy and find something compatible with windows 8.1???
thanks
Greg N
web cam picks up sound and plays sound back (passes Zoom sound tests)
desktop is Windows 8.1
error message "device app not installed" in DEVICES listing
Thing I have done:
turned off every privacy restriction I could find
tried (and failed) to find any associated software (or drivers) on OEM's web site
bunch of reboots
If I go into the control panel (where there is a tightly packed dense directory tree of all devices) and click on the logitech it is listed as "properly installed and working"
If I go into DEVICES (on win 8, using the search flap on the right) it says "device app not installed"
Interestingly google search with
terms:
logitech c920 webcam "device app not installed"
with delimiters to force search on the entire message error, doesn't turn up much. The few things that did turn up didn't seem to help.
I've been at this a couple of hours if anyone knows potential solutions I would appreciate it. Alternatively I need to take this thing back to bestbuy and find something compatible with windows 8.1???
thanks
Greg N