Question Logitech external webcam video not working

Mar 7, 2020
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Hi everyone,

Just posting here briefly - will elaborate tomorrow. I have a very annoying problem that I cannot figure out. I have had an external webcam by Logitech for years (HD C310) and until I reinstalled Windows 7 a few months ago, the audio has been working impeccably, but it only shows black when it comes to the video/visual aspect. The green light is on, so it turns on fine.

I have tried SO many things. Uninstalling, uninstalling drivers. Reinstalling. The device is working properly (at least according to Windows). I have plugged the webcam into my laptop to see if the problem would lie with my desktop PC, but it's the same on the laptop. Even when

My thought is a box I've accidentally checked somewhere to block hackers from spying through my webcam or a Windows update having Removed up something along the way - we all know how often that happens :) BUT on my laptop I have AVG antivirus, on my desktop Avast. OS: Windows 7 Pro 64-bit.

Can someone PLEASE help me? I love my webcam and it's no use to me without the vid right now.

Thank you SO much in advance! I have an important Zoom meeting Monday so it has to be solved until then :O
 
Last edited by a moderator:
Mar 7, 2020
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Thank you! Although it looks as if it has died on me, I'm still looking for a solution, I haven't used my webcam that much over the years. So it can't be wear and tear :)
 

maikutech

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Nov 1, 2012
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Well if you have a business meeting tomorrow, just get a new one for the time being.
Or as a last ditch effort try this:

https://www.wikihow.com/Fix-a-Webcam-That-Is-Displaying-a-Black-Screen-on-Windows

https://hpdriverscenter.net/logitech-hd-webcam-c310-driver/

Try the windows 7 safemode as the wiki guide suggests for windows 10.
To be on the safe side, use a more recent updated codec pack.
https://codecguide.com/download_k-lite_codec_pack_full.htm
Some webcams really rely on them, for streaming and recording.
 
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ex_bubblehead

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Thank you! Although it looks as if it has died on me, I'm still looking for a solution, I haven't used my webcam that much over the years. So it can't be wear and tear :)
While it may not be due to "wear and tear" all electronics eventually die. Some sooner than others. If the camera shows the same symptoms on two different machines then it has failed and there is no solution other than replacement.
 
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Mar 7, 2020
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Thank you for the tips, everyone <3 Have tried everything suggested but still the problem remains. Have now ordered a new webcam :D Much appreciation and love from me to you!
 

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