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Question logitech g102 mouse randomly stops working


Mar 21, 2016
Hello everyone, my friend recently upgraded his pc with a ryzen 5 2600,
a gigabyte a320m-sh2-cf mobo, a rx 460 4 gb gpu and 8 GB of ddr4 ram.
After he upgraded his mouse (and sometimes keyboard) randomly stop working, but it does not make the windows disconnect sound. This mostly happens while we are playing games and it makes for some very frustrating situations. It is also worth mentioning the problem occurs mostly when the mouse covers large distances in little time.
Some other facts to take into account are that his windows are not cleanly installed and are not yet activated.
Fixes we have already tried are lowering the polling rate to 500,
updating mouse firmware, updating motherboard bios to latest,
changing all windows power setting to performance and also disabling auto USB off to save power and changing USB ports.

Any help is greatly appreciated, thank you in advance.