Logitech g633 gaming headset, not working

[thatechguy]

my logitech g633 headset is not working, i have it plugged in and it is not being recognised by windows or lgs, i have it plugged in the back of my pc, it is on pc mode and it does not work on my pc, yet it works on my phone with 3.5mm, how can i get it to work on my PC?

 

[tsnor]

There are TWO different paths to the speakers in your headset. One is an analog signal that comes from the 3.5 MM jack. The second is a digital input that is converted to analog sound by a sound card on your headset.

The USB path uses the sound card on your headset. To fix:
1.Plug in your headset
2.Go into device manager and delete sound devices that look like your headphone and any undetected / unknown devices.
3.Reboot and let windows rediscover the USB headset and reload drivers for it.

If this does not work then the sound card in the USB headset or teh USB connector has failed. But you can still use the headset (but you will not be getting the 7.1 sound you paid for with the logitech g633)

To continue to use the headset look to see the MIC in and HEADPHONE out plugs on your PC. On some PCs they are separate, on others they are on the same plug and you need an adapter that breaks them out to separate connectors. You can use your headset on your PC using the soundcard build into your PC instead of the one in the headset by connecting the mic and headphone the same way theat you use them on your phone.

 

[thatechguy]

There are TWO different paths to the speakers in your headset. One is an analog signal that comes from the 3.5 MM jack. The second is a digital input that is converted to analog sound by a sound card on your headset.

The USB path uses the sound card on your headset. To fix:
1.Plug in your headset
2.Go into device manager and delete sound devices that look like your headphone and any undetected / unknown devices.
3.Reboot and let windows rediscover the USB headset and reload drivers for it.

If this does not work then the sound card in the USB headset or teh USB connector has failed. But you can still use the headset (but you will not be getting the 7.1 sound you paid for with the logitech g633)

To continue to use the headset look to see the MIC in and HEADPHONE out plugs on your PC. On some PCs they are separate, on others they are on the same plug and you need an adapter that breaks them out to separate connectors. You can use your headset on your PC using the soundcard build into your PC instead of the one in the headset by connecting the mic and headphone the same way theat you use them on your phone.

so i did what you asked, uninstalling all sound related drivers in device manger and now i have nothing, and as i already said, its not detected by the logitech software so i camt edit it

 

[tsnor]

There are TWO different paths to the speakers in your headset. One is an analog signal that comes from the 3.5 MM jack. The second is a digital input that is converted to analog sound by a sound card on your headset.

The USB path uses the sound card on your headset. To fix:
1.Plug in your headset
2.Go into device manager and delete sound devices that look like your headphone and any undetected / unknown devices.
3.Reboot and let windows rediscover the USB headset and reload drivers for it.

If this does not work then the sound card in the USB headset or teh USB connector has failed. But you can still use the headset (but you will not be getting the 7.1 sound you paid for with the logitech g633)

To continue to use the headset look to see the MIC in and HEADPHONE out plugs on your PC. On some PCs they are separate, on others they are on the same plug and you need an adapter that breaks them out to separate connectors. You can use your headset on your PC using the soundcard build into your PC instead of the one in the headset by connecting the mic and headphone the same way theat you use them on your phone.

so i did what you asked, uninstalling all sound related drivers in device manger and now i have nothing, and as i already said, its not detected by the logitech software so i camt edit it

then we are in this part of my post "..If this does not work then the sound card in the USB headset or teh USB connector has failed. But you can still use the headset (but you will not be getting the 7.1 sound you paid for with the logitech g633)

To continue to use the headset look to see the MIC in and HEADPHONE out plugs on your PC. On some PCs they are separate, on others they are on the same plug and you need an adapter that breaks them out to separate connectors. You can use your headset on your PC using the soundcard build into your PC instead of the one in the headset by connecting the mic and headphone the same way theat you use them on your phone..."

Update: Some alternative approaches
1. Contact Logitech, see if they will give cover this from warranty, or you a good price on an equal replacement. I've done that with bose headphones where the headband shattered.
2. Assume the problem is in the USB cable (typically headsets take damage at the cable from chairs legs and twists and bends and yanks). Replacement cables are cheap $14: http://www.sears.com/omnihil-2.0-usb-cable-for-logitech-g633/p-SPM8505230427?sid=IDx20110310x00001i&gclid=COKx0KeDkdECFcm6wAodx9MAPw&gclsrc=aw.ds , but an entire new headphone $90 at amazon
3. Assume the problem is the socket connector pulled off the MB inside the headset. For me this would be a terminal problem, but some people fix these types of things by soldering on the part.

 

[thatechguy]

There are TWO different paths to the speakers in your headset. One is an analog signal that comes from the 3.5 MM jack. The second is a digital input that is converted to analog sound by a sound card on your headset.

The USB path uses the sound card on your headset. To fix:
1.Plug in your headset
2.Go into device manager and delete sound devices that look like your headphone and any undetected / unknown devices.
3.Reboot and let windows rediscover the USB headset and reload drivers for it.

If this does not work then the sound card in the USB headset or teh USB connector has failed. But you can still use the headset (but you will not be getting the 7.1 sound you paid for with the logitech g633)

To continue to use the headset look to see the MIC in and HEADPHONE out plugs on your PC. On some PCs they are separate, on others they are on the same plug and you need an adapter that breaks them out to separate connectors. You can use your headset on your PC using the soundcard build into your PC instead of the one in the headset by connecting the mic and headphone the same way theat you use them on your phone.

so i did what you asked, uninstalling all sound related drivers in device manger and now i have nothing, and as i already said, its not detected by the logitech software so i camt edit it

then we are in this part of my post "..If this does not work then the sound card in the USB headset or teh USB connector has failed. But you can still use the headset (but you will not be getting the 7.1 sound you paid for with the logitech g633)

To continue to use the headset look to see the MIC in and HEADPHONE out plugs on your PC. On some PCs they are separate, on others they are on the same plug and you need an adapter that breaks them out to separate connectors. You can use your headset on your PC using the soundcard build into your PC instead of the one in the headset by connecting the mic and headphone the same way theat you use them on your phone..."

Update: Some alternative approaches
1. Contact Logitech, see if they will give cover this from warranty, or you a good price on an equal replacement. I've done that with bose headphones where the headband shattered.
2. Assume the problem is in the USB cable (typically headsets take damage at the cable from chairs legs and twists and bends and yanks). Replacement cables are cheap $14: http://www.sears.com/omnihil-2.0-usb-cable-for-logitech-g633/p-SPM8505230427?sid=IDx20110310x00001i&gclid=COKx0KeDkdECFcm6wAodx9MAPw&gclsrc=aw.ds , but an entire new headphone $90 at amazon
3. Assume the problem is the socket connector pulled off the MB inside the headset. For me this would be a terminal problem, but some people fix these types of things by soldering on the part.

I plugged the usb headset into my laptop and they worked. What does this mean?

 

[tsnor]

There are TWO different paths to the speakers in your headset. One is an analog signal that comes from the 3.5 MM jack. The second is a digital input that is converted to analog sound by a sound card on your headset.

The USB path uses the sound card on your headset. To fix:
1.Plug in your headset
2.Go into device manager and delete sound devices that look like your headphone and any undetected / unknown devices.
3.Reboot and let windows rediscover the USB headset and reload drivers for it.

If this does not work then the sound card in the USB headset or teh USB connector has failed. But you can still use the headset (but you will not be getting the 7.1 sound you paid for with the logitech g633)

To continue to use the headset look to see the MIC in and HEADPHONE out plugs on your PC. On some PCs they are separate, on others they are on the same plug and you need an adapter that breaks them out to separate connectors. You can use your headset on your PC using the soundcard build into your PC instead of the one in the headset by connecting the mic and headphone the same way theat you use them on your phone.

so i did what you asked, uninstalling all sound related drivers in device manger and now i have nothing, and as i already said, its not detected by the logitech software so i camt edit it

then we are in this part of my post "..If this does not work then the sound card in the USB headset or teh USB connector has failed. But you can still use the headset (but you will not be getting the 7.1 sound you paid for with the logitech g633)

To continue to use the headset look to see the MIC in and HEADPHONE out plugs on your PC. On some PCs they are separate, on others they are on the same plug and you need an adapter that breaks them out to separate connectors. You can use your headset on your PC using the soundcard build into your PC instead of the one in the headset by connecting the mic and headphone the same way theat you use them on your phone..."

Update: Some alternative approaches
1. Contact Logitech, see if they will give cover this from warranty, or you a good price on an equal replacement. I've done that with bose headphones where the headband shattered.
2. Assume the problem is in the USB cable (typically headsets take damage at the cable from chairs legs and twists and bends and yanks). Replacement cables are cheap $14: http://www.sears.com/omnihil-2.0-usb-cable-for-logitech-g633/p-SPM8505230427?sid=IDx20110310x00001i&gclid=COKx0KeDkdECFcm6wAodx9MAPw&gclsrc=aw.ds , but an entire new headphone $90 at amazon
3. Assume the problem is the socket connector pulled off the MB inside the headset. For me this would be a terminal problem, but some people fix these types of things by soldering on the part.

I plugged the usb headset into my laptop and they worked. What does this mean?

It means good news, your headphones work.

Now to determine why your headphones do not work on your PC. The first steps you did "1.Plug in your headset
2.Go into device manager and delete sound devices that look like your headphone and any undetected / unknown devices.
3.Reboot and let windows rediscover the USB headset and reload drivers for it." Should have cleaned up any debris that is keeping you from working, but didn't.

Try downloading drivers for your headphones and installing them: http://support.logitech.com/en_us/product/g633-7-1-surround-sound-gaming-headset#download

 

[thatechguy]

There are TWO different paths to the speakers in your headset. One is an analog signal that comes from the 3.5 MM jack. The second is a digital input that is converted to analog sound by a sound card on your headset.

The USB path uses the sound card on your headset. To fix:
1.Plug in your headset
2.Go into device manager and delete sound devices that look like your headphone and any undetected / unknown devices.
3.Reboot and let windows rediscover the USB headset and reload drivers for it.

If this does not work then the sound card in the USB headset or teh USB connector has failed. But you can still use the headset (but you will not be getting the 7.1 sound you paid for with the logitech g633)

To continue to use the headset look to see the MIC in and HEADPHONE out plugs on your PC. On some PCs they are separate, on others they are on the same plug and you need an adapter that breaks them out to separate connectors. You can use your headset on your PC using the soundcard build into your PC instead of the one in the headset by connecting the mic and headphone the same way theat you use them on your phone.

so i did what you asked, uninstalling all sound related drivers in device manger and now i have nothing, and as i already said, its not detected by the logitech software so i camt edit it

then we are in this part of my post "..If this does not work then the sound card in the USB headset or teh USB connector has failed. But you can still use the headset (but you will not be getting the 7.1 sound you paid for with the logitech g633)

To continue to use the headset look to see the MIC in and HEADPHONE out plugs on your PC. On some PCs they are separate, on others they are on the same plug and you need an adapter that breaks them out to separate connectors. You can use your headset on your PC using the soundcard build into your PC instead of the one in the headset by connecting the mic and headphone the same way theat you use them on your phone..."

Update: Some alternative approaches
1. Contact Logitech, see if they will give cover this from warranty, or you a good price on an equal replacement. I've done that with bose headphones where the headband shattered.
2. Assume the problem is in the USB cable (typically headsets take damage at the cable from chairs legs and twists and bends and yanks). Replacement cables are cheap $14: http://www.sears.com/omnihil-2.0-usb-cable-for-logitech-g633/p-SPM8505230427?sid=IDx20110310x00001i&gclid=COKx0KeDkdECFcm6wAodx9MAPw&gclsrc=aw.ds , but an entire new headphone $90 at amazon
3. Assume the problem is the socket connector pulled off the MB inside the headset. For me this would be a terminal problem, but some people fix these types of things by soldering on the part.

I plugged the usb headset into my laptop and they worked. What does this mean?

It means good news, your headphones work.

Now to determine why your headphones do not work on your PC. The first steps you did "1.Plug in your headset
2.Go into device manager and delete sound devices that look like your headphone and any undetected / unknown devices.
3.Reboot and let windows rediscover the USB headset and reload drivers for it." Should have cleaned up any debris that is keeping you from working, but didn't.

Try downloading drivers for your headphones and installing them: http://support.logitech.com/en_us/product/g633-7-1-surround-sound-gaming-headset#download

should i delete logitech gaming software aswell

 

[tsnor]

I like delete, throw away profile if it asks, then re-install. No clue why your headset is not working on your PC but does on a different PC. The more things we reset to initial config the better.

Logitech support may also know the common causes of this, they must get a lot of calls.