Question Logitech G635 headphones are buzzing and are being very low quality.

Feb 16, 2020
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I just bought my logitech G635 headphones from bestbuy yesterday and today my friends are complaining of a loud buzzing and bad audio quality. I've tried lowering the sidetone all the way but all that does is make it so i cant hear the buzzing. it all started happening after i unplugged my headset so i could untangle the cords.