Question Logitech g733 Headset not pairing

[TwilightTea]

i bought a logitech g733 headset recently and the usb receiver is not connecting to to headset.. i have looked through forms the past week doing everything recommended like resetting the headset the dongle, tried every usb port etc etc. Logitech ghub to recognise the receiver as it shows the headset in there but when i put both in pairing mode they do no connect.. any help on this? could it be a usb issue? my drivers are all up to date. as i say the dongle itself is being picked up and showing in my sounds as the headset etc so i do not think there is anything wrong with it i am thinking it maybe a computer issue? any help would be appreciated

 

[Lutfij]

Welcome to the forums, newcomer!

Make and model of your motherboard? BIOS version for your motherboard? Which USB port are you using on the motherboard/build? What OS are you working with? If Windows OS, look through Device Manager and see if you see any devices flagged with a yellow exclamation mark.

As for your receiver/headphones, can you pair it with another donor system? If the issue persists, on the donor system/laptop, it's possible that the receiver might be faulty.

 

[TwilightTea]

Asus B450M-A Motherboard, i do not know the BIOS version of my board. i was using one of the root USB ports but i have tried every USB port i have checked device manager and it says its working, it is picking up on my device manger as the headset and on Ghub it showing the headset it just says inactive.. there is a green light flashing on the receiver also, which leads me to think it might be a software issue maybe?