Question Logitech Pro X mic not working

[vulcanxh558]

It is quite a while since I last used the mic on my Pro X headset and now it won't work, there is no apparent input. The headset is detected in G Hub (both mic and phones) and device manager and both are enabled in Windows audio devices.
Trying the mic in G Hub with mic level at 100% there is zero movement in the mic scale and zero sound when playing back the recording. Trying the mic in audio devices again there is zero indications on the vertical bar.
The headset cable has the DAC so connection is via USB. The mic is firmly attached to the headset.
As an aside I have a Logitech G430 which exhibits the same mic problem but if I plug the mic and speaker connectors directly into the mo/bo both headphones and mic work OK suggesting a problem with the DAC/USB
I would appreciate any help. TIA

 

[Lutfij]

Uninstall the Logitech app/software, then uninstall sound card from Device Manager, then manually reinstall with the latest version of Logitech's G-Hub app;
https://support.logi.com/hc/en-us/articles/360034037633-Download-PRO-X-Gaming-Headset
in an elevated command, i.e, Right click installer>Run as Administrator.

You should make sure you're on the latest BIOS version for your motherboard and the latest update for your OS. Reinstalling your chipset/USB drivers won't help either.

 

[vulcanxh558]

Thanks for the suggestion, unfortunately it didn't work🙁