Question Logitech Unifying randomly starts up and pauses my full screen gaming

Apr 2, 2021
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Brand new keyboard (K360) and mouse (M510) :)
I use LogiOptions to add keybinds to mouse buttons.
And the EngineLog.txt in the C:\ProgramData\Logishrd\Unifying folder shows this -->


[22:49:58:0256]: ----------[04-02-2021]------------------------- Unifying API ------------------------------------
[22:49:58:0256]: <3996>Unifying Loaded DLL: 2.50.25
[22:50:01:0299]: <4172> Device doesn't respond!! Current retry count: 0
[22:50:05:0929]: <4308> Device doesn't respond!! Current retry count: 0
[22:50:09:0046]: <3996> Device doesn't respond!! Current retry count: 0
[22:50:12:0017]: -------------------------------------------------------------------------------------------------
[01:05:02:0964]: ----------[04-03-2021]------------------------- Unifying API ------------------------------------
[01:05:02:0965]: <7768>Unifying Loaded DLL: 2.50.25
[01:05:06:0004]: <13560> Device doesn't respond!! Current retry count: 0
[01:05:08:0445]: -------------------------------------------------------------------------------------------------
[11:48:42:0804]: ----------[04-03-2021]------------------------- Unifying API ------------------------------------
[11:48:42:0804]: <12880>Unifying Loaded DLL: 2.50.25
[11:48:45:0828]: <12896> Device doesn't respond!! Current retry count: 0
[11:48:50:0562]: <12940> Device doesn't respond!! Current retry count: 0
[11:48:53:0575]: <12880> Device doesn't respond!! Current retry count: 0
[11:49:01:0682]: -------------------------------------------------------------------------------------------------
 

Colif

Win 10 Master
Moderator
it appears to me that one of those 2 is not responding to the software and that is why it starts up randomly.
working out which it is, might require using a spare kb or mouse just to isolate which one it is. The errors shouldn't happen if the device isn't attached.

USB devices aren't the easiest things to troubleshoot.

other option,
Try a clean boot and see if it changes anything - make sure to read instructions and make sure NOT to disable any microsoft services or windows won't load right - https://support.microsoft.com/en-au/help/929135/how-to-perform-a-clean-boot-in-windows

if clean boot fixes it, it shows its likely a startup program. You should, over a number of startups. restart the programs you stopped to isolate the one that is to blame.

re enable Unify but leave everything else off, see if it still loses track of anything or pops up, as its possibly a conflict with other software.

 
Last edited:
Apr 2, 2021
4
0
10
0
it appears to me that one of those 2 is not responding to the software and that is why it starts up randomly.
working out which it is, might require using a spare kb or mouse just to isolate which one it is. The errors shouldn't happen if the device isn't attached.
I have had my keyboard for 4 months, and my mouse for 1 week.
The problem started when I bought my mouse.
I have 2 harddrives on my computer with Windows 10. So I can boot up as "My setup" or "My Nephews setup"
Both windows installations have same problem with Unifying since I got the new mouse.
Could my new mouse somehow be defect ?
 

Colif

Win 10 Master
Moderator
The problem started when I bought my mouse.
that would be the cause then, try using a different mouse and see if it happens.
try using that mouse on another PC and see if it happens there,
I think you need to rma mouse and get a replacement.

I can't tell if the options software offers firmware updates or not, you might be able to update software on mouse somehow, or it could just be a bad mouse. Might need to contact Logitech.
 

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