Question Long term problem - - PC freezing in game or right after closing a game, with NO BSODs ?

Jul 15, 2023
5
0
10
So, since i've built my PC in 2020 i've been getting the first freezes after like 3 months. I didn't give it much attention since they happened really rarely. In 2021 i have changed both the motherboard and CPU since the first one completely fried beacuse of a really stupid error I did while changing the liquid cpu cooler (i've put the rgb connector the wrong side 😛). So i tought maybe that would have fixed the problem but no, it still kept freezing every now an then. I don't remember correctly now but like in November and December 2022 and January and February 2023 absolutely no freezes nor crashes happened, so i tought maybe a Windows or GPU Drivers update fixed the issue, but again a month after the freezes appeared again. Since then they have been more frequent to the point the i couldn't even play a game for more then 2 minutes, and also the PC crashed while i was using apps like Discord and even browsing on the internet or watching something on Netflix. At this point I was really tired so i've decided to start a long journey on trying to find the issue. The event viewer always showed Kernel Power error 41 (63) and while searching this problem on some threads with also cases similar to mine, I've found most of the people suggested to change the PSU, but before that I've tested the RAM with Memtest and there were no problems with them, so I changed the PSU. 20 days with no problems, I've did every kind of test with OCCT, games, apps and nothing, I've finally fixed the problem right? Day 21, another crash, I swear I wanted to destroy the entire PC. Now, after learning how to read crash dumps I've come across 3 things.

1) One of the Logitech drivers from the GHUB app was shown as the cause of the crashes, app and drivers GONE.
2) It seems it doesn't crash on other apps and stress tests anymore (OCCT)
3)Now all of the crash dumps say that the cause is either the nvlddmkm.sys nvidia driver or ntkrnlmp.exe which seems to be related to the operating sistem

Some people said to change the privacy settings under the nvlddmkm.sys driver but that did nothing.
I also updated the BIOS and chipset drivers.
Now a recap:
-PC freezes in game or right after i close it with a static sound, automatically reboots most of the times and rarely I have to reset it myself, meanwhile I can feel the controller vibration responding to what i do for like 20 seconds. No BSOD, doesn't crash in something non-game related(?)
-not related to temperature

What i've done:
-changed Motherboard
-changed CPU
-changed PSU
-all types of fixes i've found online
-memtest, nothing
-GPU drivers reset with DDU, new BIOS and chipset drivers
-GPU underclock, uneffective

What I've not changed:
-RAM
-GPU
-Old SSD (i have a new one with windows installed on it)

What remains to try:
-Really soon I'll swap my GPU with my friend's to see if that's the problem, which I REALLY hope cus at this point I don't care if I have to spend a ton of money for a new GPU I just want to fix this damn problem

-Windows clean install (?)

I really don't know at this point, maybe I'm just unlucky and either the new PSU is defective or the motherboard is (probably the PCIe slot), also don't think it's the CPU due to nothing that makes me think that's the issue.

If someone needs the dumps let me know i'll post them under here.

PC specs:
CPU: Ryzen 5 5600X
Motherboard: MSI B550 Gaming Plus
GPU: MSI GTX 1660 Super
RAM: G.SKILL 16GB
PSU: Corsair RM750
SSD: Samsung 980 Pro, the other one i don't remember
 
Last edited:
changed Motherboard
Did you replace the board, like for like or a complete platform change? Since it's not shown in your list of thing that you've done, you didn't reinstall the OS? BIOS version for your motherboard at this moment of time?

In 2021 i have changed both the motherboard and CPU since the first one completely fried beacuse of a really stupid error I did while changing the liquid cpu cooler (i've put the rgb connector the wrong side 😛)
That could potentially knock out everything that's connected to the motherboard.
 
changed Motherboard
Did you replace the board, like for like or a complete platform change? Since it's not shown in your list of thing that you've done, you didn't reinstall the OS? BIOS version for your motherboard at this moment of time?

In 2021 i have changed both the motherboard and CPU since the first one completely fried beacuse of a really stupid error I did while changing the liquid cpu cooler (i've put the rgb connector the wrong side 😛)
That could potentially knock out everything that's connected to the motherboard.
If with complete you mean changing board, cpu and ram too, then no, since i've changed only the board and cpu. Before I had a MSI B450 with a ryzen 5 1600, RAM same as ever. No i didn't reinstall the OS, after the changes I obviously reactivated windows and then when i got the new SSD i moved it from the old to the new one. BIOS version is the latest one, 7C56v1E1
 
changed Motherboard
Did you replace the board, like for like or a complete platform change? Since it's not shown in your list of thing that you've done, you didn't reinstall the OS? BIOS version for your motherboard at this moment of time?

In 2021 i have changed both the motherboard and CPU since the first one completely fried beacuse of a really stupid error I did while changing the liquid cpu cooler (i've put the rgb connector the wrong side 😛)
That could potentially knock out everything that's connected to the motherboard.
So you think that could have damaged the memory , GPU, and the old SSD too?
 
Last edited:
Little update. I've noticed in the Reliability history that the crashes are happening at the same moment that something called Microsoft GameInput is, well, doing something, i guess? I have no clue of what that is, could that be the cause or just an effect of the crashes?

UPDATE: i've changed the gameinput service option to manual and i terminated it, then i opened CSGO and checked if the service was running and it wasn't. After just 5 minutes everything crashed and the PC rebooted itself. I checked the reliability history adn there is something new:
1-It actually says that CSGO.exe crashed and that never ever showed up with any game
2-The "hardware error" text is bold and there are some new info that previously i could only see in the dumps

Everything is in italian but there shouldn't something that needs to be translated

UPDATE N.2: i've found a way to bypass the gameinput thing by changing the name in its files in the WindowsApp folder. Sadly it crashed again but this time it didn't appear on the reliabilty history, just same hardware error with either
0x116_TdrBCR:4:C000009A_Tdr:9_IMAGE_nvlddmkm.sys_Turing
or
LKD_0x1B8_NV_Blackscreen_Blackbox_dxgkrnl!DxgCreateLiveDumpWithDriverBlob

dRcvCSn.png
bdW0w7T.png
 
Last edited:
Second Update: i swapped out my 1660 super with my friends 1050 and everything works fine. Now i would like to say that the problem is my gpu but the 1050 is a 6 pin and not an 8 like the 1660 so it draws less energy so i'm still considering che PSU as the problem. Should I just buy a new GPU or wait and give my PC to someone to test it with a more powerful GPU?