- Aug 15, 2014
- 5
- 0
- 4,510
Hey guys,
I'm going to be as thorough as possible. I'll preface this by saying that I have very limited knowledge about computers..so expect some dumb sounding stuff.
For about a year now my internet has been horrible. I play online games and I get lag spikes all of the time..it makes everything 100% unplayable. I'm on a wired connection, and both of the computers connected to the modem experience the same problem.
I have:
Replaced my modem over 10 times, different brands, different everything. Same problem with them all.
Had a tech come out to the house to replace the lines in and out of the house/replace all of our chords + modem while he was here.
Run every virus scan in the world (Can that even cause it?)
Taken every computer/router/vonage device/powerstrip/everythingelse out of the equation and just had my computer plugged into the modem plugged into the wall
Bought an expensive modem
and much more I'm sure
For about a year now my lag has been consistant pings until random HUGE spikes for anywhere to 5 seconds to a minute...and the spikes could come either every hour , every 5 minutes, TOTALLY random. The only time I've had releif from this was when we had a snow storm here, the internet got wiped in the area, the techs came out and fixed the area and then after that I had about three months of the internet working perfectly. Since then I have changed nothing, but one day it just started being horrible again.
However, the past month it's been different. I did a chat with comcast and for the first time in a year of dealing with these people he said that he noticed that our modem had some "crazy errors, crazy red lights showing and something about bad SNR" and that he just had to do some sort of sync and update (totally have forgotten what he called it) and he claimed that would fix my problem. For about 5 hours after we did that it I had no issues with my internet which isn't rare. I can go hours without it blipping once. However, ever since then my lag has completely changed. Now, instead of the major spikes before , now I get full on disconnects..and there are two different kinds.
One in my cmd ping test looks like this :
30
30
30
request timed out
Request timed out
request timed out
30
30
30
and the other is many many lines of the request timed out until I get the yellow triangle of doom bottom right over my connection icon, and it only fixes when I do the troubleshooting and it comes up with a "Could not connect to local dns server or local something" error. From what I've read about that, that's a false error that comes up and really it's just my connection dropping for a huge amount of time.
Anyways, I've tried everything I can here and I really need some help. I'm not savvy enough to fix this myself and I feel like I've tried everything.
The three types of lag I've experienced in the past year are :
Super ping spikes up to 3k/5k, totally crazy for a short amount of time, then it dies down for a random amount of time...then comes back
Jittery lag every second, 100% constant: 30, 150, 30, 120, 130, 30 (this one is super rare and only happened after that sync thing that guy did two times)
Total disconnect lag where I have to fix it with the troubleshooting .
The interesting thing about the third one is that every single time ...and I mean EVERY time it does this, it either does exactly 3 lines of "request timed out", or it does the total disconnect. Every single time it's the same amount. That is literally the only consistent thing I can see. Everything else is totally random. Not a specific time of day, not a specific day of the week.
Also have : Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=30:60:23:6f:e0:e6;CMTS-MAC=00:01:5c:32:3a:c6;CM-QOS=1.1;CM-VER=3.0; on my modem event log. No idea if that means anything.
It might also be worth noting that usually if I do a modem reset, or get a refresh signal sent I get relief for a little bit. Sometimes for 30 minutes, but sometimes it fixes it for the rest of the evening. Might be a total coincidence....but as I said this problem is just so random its hard to troubleshoot :/
Sorry if this is too long winded, but I just really really need some help here and am trying to say everything I can. Let me know if I'm missing anything obvious.
Thanks in advance for any help, I really need it. I'm unable to make business calls from my home phone because the internet is cutting out constantly and I can't do anything gaming related. (I've removed the vonage deviced from the equation, it's not the cause of it)
I'm going to be as thorough as possible. I'll preface this by saying that I have very limited knowledge about computers..so expect some dumb sounding stuff.
For about a year now my internet has been horrible. I play online games and I get lag spikes all of the time..it makes everything 100% unplayable. I'm on a wired connection, and both of the computers connected to the modem experience the same problem.
I have:
Replaced my modem over 10 times, different brands, different everything. Same problem with them all.
Had a tech come out to the house to replace the lines in and out of the house/replace all of our chords + modem while he was here.
Run every virus scan in the world (Can that even cause it?)
Taken every computer/router/vonage device/powerstrip/everythingelse out of the equation and just had my computer plugged into the modem plugged into the wall
Bought an expensive modem
and much more I'm sure
For about a year now my lag has been consistant pings until random HUGE spikes for anywhere to 5 seconds to a minute...and the spikes could come either every hour , every 5 minutes, TOTALLY random. The only time I've had releif from this was when we had a snow storm here, the internet got wiped in the area, the techs came out and fixed the area and then after that I had about three months of the internet working perfectly. Since then I have changed nothing, but one day it just started being horrible again.
However, the past month it's been different. I did a chat with comcast and for the first time in a year of dealing with these people he said that he noticed that our modem had some "crazy errors, crazy red lights showing and something about bad SNR" and that he just had to do some sort of sync and update (totally have forgotten what he called it) and he claimed that would fix my problem. For about 5 hours after we did that it I had no issues with my internet which isn't rare. I can go hours without it blipping once. However, ever since then my lag has completely changed. Now, instead of the major spikes before , now I get full on disconnects..and there are two different kinds.
One in my cmd ping test looks like this :
30
30
30
request timed out
Request timed out
request timed out
30
30
30
and the other is many many lines of the request timed out until I get the yellow triangle of doom bottom right over my connection icon, and it only fixes when I do the troubleshooting and it comes up with a "Could not connect to local dns server or local something" error. From what I've read about that, that's a false error that comes up and really it's just my connection dropping for a huge amount of time.
Anyways, I've tried everything I can here and I really need some help. I'm not savvy enough to fix this myself and I feel like I've tried everything.
The three types of lag I've experienced in the past year are :
Super ping spikes up to 3k/5k, totally crazy for a short amount of time, then it dies down for a random amount of time...then comes back
Jittery lag every second, 100% constant: 30, 150, 30, 120, 130, 30 (this one is super rare and only happened after that sync thing that guy did two times)
Total disconnect lag where I have to fix it with the troubleshooting .
The interesting thing about the third one is that every single time ...and I mean EVERY time it does this, it either does exactly 3 lines of "request timed out", or it does the total disconnect. Every single time it's the same amount. That is literally the only consistent thing I can see. Everything else is totally random. Not a specific time of day, not a specific day of the week.
Also have : Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=30:60:23:6f:e0:e6;CMTS-MAC=00:01:5c:32:3a:c6;CM-QOS=1.1;CM-VER=3.0; on my modem event log. No idea if that means anything.
It might also be worth noting that usually if I do a modem reset, or get a refresh signal sent I get relief for a little bit. Sometimes for 30 minutes, but sometimes it fixes it for the rest of the evening. Might be a total coincidence....but as I said this problem is just so random its hard to troubleshoot :/
Sorry if this is too long winded, but I just really really need some help here and am trying to say everything I can. Let me know if I'm missing anything obvious.
Thanks in advance for any help, I really need it. I'm unable to make business calls from my home phone because the internet is cutting out constantly and I can't do anything gaming related. (I've removed the vonage deviced from the equation, it's not the cause of it)
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