Looking for help: Low fps in GTA V and FIFA 17 even at low settings on Dell XPS

dividedpie

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May 6, 2017
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Hi all – I’m not only new to the community, but new to gaming as well. I have new Dell 9560 with an Nvidia GTX 1050 (full specs below), and while I didn’t buy it for gaming, I did plan on a bit of gaming with the machine. Here’s the most detailed data I can give you for my issue:

- I play Fifa 17 and GTA V primarily, and in the first week or so, the fps count was fantastic for this little card – FIFA typically in the mid 100’s on ultra and GTA V around 60-70fps on high.
- I was totally happy with these frame rates because it was 100% on par with what I see others posting with the same specs (again, below). All was good for many plays/days.
- Suddenly – after about 1 week or so, fps has dropped consistently and dramatically: FIFA on ultra or LOW settings is around 25fps, GTA V on high or low settings is the same, between 15-33 fps.
- Load times for both games have been super, super slow. GTA V used to pop up and be ready in a minute, now it’s closer to 5 mins
- FIFA load times aren’t necessarily slow, but the super simple animations – such as the “17” animation while the menu loads – kind of freezes and stutters as the game loads up
- It doesn’t seem like launching other apps are slow? It seems to be struggling with games
- I’ve installed a decent amount of software since everything was working well – but nothing crazy. Just a printer driver, and a few Adobe apps (lightroom/photoshop), and a display profile (Adobe RGB).
- My 512 GB SSD in about 85% full

Here’s what I’ve tried to do to solve, which isn’t at all working:
- Reinstalled origin and steam
- Reinstalled the games
- Clean install of Nvidia drivers after removing them (installing the drivers is amazingly slow)
- Worked with Nvidia tech support for a few days, who just keep recommending the step above

Again, I’m so new to gaming that I’ve never benchmarked anything – I’m at the “remove and clean reinstall drivers” kind of level of proficiency, so anyone who can give some good detail/guidance to a newbie would be appreciated. Remember, I likely don’t have even close to the experience you do but would love some help if someone would like to dive into the puzzle with me. Full specs:

Dell XPS 9560
Windows 10 x64
I7-7700 2.80GHz
16GB DDR4
512GB Samsung SSD
Nvidia GXT 1050, 4GB

 

Carnaxus

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Apr 18, 2017
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Weyll there's yer prahblem, ya got a cheap knockoff GXT instead of a GTX!

Heh. Grab MSI Afterburner or CPUID's HWMonitor and report what your CPU and GPU temperatures are while playing.

The loading screen stutters are most likely just the game loading; have these stutters always been present and just gotten worse, or are they new as well?
 

dividedpie

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May 6, 2017
6
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510


The loading screen stutters are new I believe, but it's possible that I'm just noticing them and didn't pay attention when the games were playing smoothly. I did run a few benchmark tests this weekend, and both the graphics and processor test seemed to fail miserably. I'm actually going to upgrade my hard drive in the next day or two ( not for this reason in particular, I simply need more space), and I'll let you know if that fixes the problem.
 

Carnaxus

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Apr 18, 2017
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If your CPU and GPU failed benchmark tests, pull up Afterburner and check the temperatures while rerunning the benchmarks. If your CPU hits around 60 degrees and/or your GPU hits 80+, they are overheating and you'll need to find a way to fix that before you try anything else.
 

dividedpie

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May 6, 2017
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510
Here's the latest - I have installed a new SSD, and obviously did a clean windows install. Amazingly, the issues are even worse. In no way can I get GTA settings to update to anything beyond 800x600, low settings (it's essentially ignoring the settings I'm choosing and is playing on low settings!). I've also run the GTA V benchmark, and again 20-25 fps or so, peaking at 30, on the lowest settings, 800x600, which are settings I don't even want. I'm not even convinced it's using the GPU as I don't hear the fans coming on when I benchmark it. This has gone from frustrating to almost amazing.
 

dividedpie

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May 6, 2017
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510
No hate at all - valid question. I did not build this machine. This is a dell XPS 9560 laptop. Video card is in the right place. I'm running some 3dMark benchmarks now, just ran skydiver and scored 9142 overall.
 

Carnaxus

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Apr 18, 2017
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It's a valid question, but it's hard to say it in a way that doesn't sound vaguely like "did you do this like a complete and utter moron?" lol

So it's a laptop, right. I didn't pick up on that. If the fans aren't even coming on, there's a chance your system has for some reason been set to use the Intel graphics chip instead of the 1050. Have you checked that in the nVidia control panel?
 

dividedpie

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May 6, 2017
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510


Yes, just finished running some benchmarks and the fans are on, the It's definitely using the GPU. However I'm having far lower frame rates than what is considered average did this machine. In fact the frame rates don't change much at all when I drop the settings way down. I find that odd. I feel this computer is way underperforming, and isn't even close to what I was getting when I had this for the first week.
 

dividedpie

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May 6, 2017
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510


I have done that, that's one of my early troubleshooting steps.