Question Losing performance

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Darkbreeze

Titan
Moderator
If the system is worse after a clean install, then something is wrong with the hardware. If it is still under warranty, sending it back with instructions to restore everything to how it was originally, since that's what you want, is probably a good idea. Plus, I have no idea how to help you with screens that are non-English.
 
Jul 12, 2019
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I am not sure. I sent it back to a workshop where i ordered it from told me to send it. I will probably send it back. What will I write in the description? What will i tell them?
 

Ketchup79

Prominent
Aug 7, 2019
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Slow performance. If you get it back and it's the same just send it right back...

Question - are you going through MSI (or contacting MSI) for this warranty work or through someone else (such as the place you bought it from)?
 

Ketchup79

Prominent
Aug 7, 2019
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I had a feeling you were going to say that (due to the way the drive was wiped when you got it back at the start of the thread). Have you checked to see if MSI has RMA service available in your area? It might take longer, but you have a much better chance of getting a real fix if they can accommodate you.
 

Darkbreeze

Titan
Moderator
Yes, you should be going through MSI, the MANUFACTURER, not some other company, unless MSI tells you otherwise or unless it's no longer under manufacturer warranty. Even the fact that you sent it to another place for service, which is pretty weird to begin with, could be a problem with the warranty if it's not someplace MSI told you to send it to or take it.

The only exception to that would be if the place you bought it from (store) had it's own extended warranty on it and the warranty through the manufacturer was expired. Otherwise, it should always go through MSI.
 
Jul 12, 2019
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I think the store had its own warranty on the laptop, but I live in Norway, and I dont think there is a workshop for MSi in my country at all. So i’m not sure what to do next
 

Ketchup79

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Aug 7, 2019
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Here is what they list on their website:

Norway
Service Center
InfoCare Workshop
Address: Industrivegen 53 2212 Konsvinger, Norway
TEL: +47 2195 7799 (man – fre, 9-16)
E-mail: serviceportalen.no@infocareworkshop.com
Website: https://infocareworkshop.no/portal/kundeservice
Working Hours: Service Time for Nordic Hotline(we provide only English hotline service): 8:00AM till 16:00PM from Monday to Friday.(National holidays exception).
Note: Toll free Number, basically you are calling us for free Regular, local Number: you need to pay base on your phone operator rates for local calls.
 
Jul 12, 2019
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Those were the ones i send it to before. What should i write in the descrpition when i am sending it back? I dont really know what the problem is
 

Ketchup79

Prominent
Aug 7, 2019
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OK, great. Then that sounds like your group! As far as the problem, you pretty much tould us - your laptop is much laggier than it was before they replaced the hard drive. Ask them to take a look at that.
 

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