Losses / High Ping

[haseeb.arshad55]

Tom's Hardware Has Always Been The Right Path For Me To Look For FIxes!
This Is The First Time Im Posting Here, Because The Issue Is Way Out Of My Knowledge, Ill Try To Best Describe It :

So im a gamer , mostly I play CSGO, in which ping is a huge factor and losses too, from recent two months I am getting high ping and network delay kind of stuff (happens mostly between 1PM-3AM), Here Are some of my system specifications, and some pingtest results

Firstly , My Normal Ping To Dubai Servers Is, 60-80.
what I get these days is 200+ goes till 500. losses spike to 20%

Pinging dxb.valve.net [185.25.183.1] with 32 bytes of
Reply from 185.25.183.1: bytes=32 time=200ms TTL=55
Reply from 185.25.183.1: bytes=32 time=307ms TTL=55
Reply from 185.25.183.1: bytes=32 time=504ms TTL=55
Reply from 185.25.183.1: bytes=32 time=198ms TTL=55
Reply from 185.25.183.1: bytes=32 time=282ms TTL=55
Reply from 185.25.183.1: bytes=32 time=306ms TTL=55
Reply from 185.25.183.1: bytes=32 time=629ms TTL=55
Reply from 185.25.183.1: bytes=32 time=376ms TTL=55
Reply from 185.25.183.1: bytes=32 time=209ms TTL=55
Reply from 185.25.183.1: bytes=32 time=454ms TTL=55
Reply from 185.25.183.1: bytes=32 time=257ms TTL=55
Reply from 185.25.183.1: bytes=32 time=322ms TTL=55
Request timed out.
Reply from 185.25.183.1: bytes=32 time=289ms TTL=55
Reply from 185.25.183.1: bytes=32 time=434ms TTL=55
Reply from 185.25.183.1: bytes=32 time=256ms TTL=55
Reply from 185.25.183.1: bytes=32 time=384ms TTL=55
Request timed out.
Reply from 185.25.183.1: bytes=32 time=289ms TTL=55
Reply from 185.25.183.1: bytes=32 time=457ms TTL=55
Ping statistics for 185.25.183.1:
Packets: Sent = 20, Received = 18, Lost = 2 (10% l
Approximate round trip times in milli-seconds:
Minimum = 198ms, Maximum = 629ms, Average = 341ms

Tracing route to dxb.valve.net [185.25.183.1]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 272 ms 416 ms 237 ms 10.0.0.132
3 314 ms 297 ms 319 ms 182.176.0.107
4 298 ms 269 ms 227 ms 10.55.0.26
5 283 ms 387 ms 361 ms 182.176.139.221
6 360 ms 213 ms 375 ms 182.176.139.178
7 449 ms 249 ms 488 ms static-10ge-khi494-p01-khi494-swb.2.125.128.157]
8 329 ms 388 ms 257 ms sw275a-khi77c1.pie.net.pk [202.125
9 251 ms 366 ms 239 ms 82.178.32.198
10 * * * Request timed out.
11 * * * Request timed out.
12 191 ms 296 ms 331 ms 134.0.217.213
13 361 ms 330 ms 407 ms 185.25.183.1
Trace complete.

ping test for a csgo Dubai server

My PC Specifications:
I5-2320
8GBRam
1050TI
Win 8.1

one more thing, my onboard lan card have some driver issues, so I use an external USB lan thing from realtek.

My Internet connection is 8Mbs,
download speed goes to 1mb/sec, so fine for me

but this ping kills me (literally in csgo)
making gaming impossible for me.
speedtest.net shows my connection to be 3-4 mbs, while its 8mbs
my ISP says, "I DONT KNOW WHATS WRONG!, All GOOD FROM MY SIDE"

Please help me figure out this issue.

 

[Ralston18]

How are you connected to the internet/ISP?

For example:

ISP ----> modem -----> router ------>PC

Or

ISP -----> modem/router ----->PC

I am wondering about the 192.168.0.1 and 10.0.0.132 IPs shown in the tracert output.

What make and models for the modem, router, or modem/router as applicable?

 

[haseeb.arshad55]

How are you connected to the internet/ISP?

For example:

ISP ----> modem -----> router ------>PC

Or

ISP -----> modem/router ----->PC

I am wondering about the 192.168.0.1 and 10.0.0.132 IPs shown in the tracert output.

What make and models for the modem, router, or modem/router as applicable?

im not sure of what you are asking, ill answer it to the best of my knowledge
my ISP is a local one,
a wire comes from his office to the pole outside my house, then an ethernet cable from the pole to my router "Model No. TL-WR840N" (its new)

 

[Ralston18]

That is helpful. Seems to explain the IP addresses....

Who is "his office"?

Is there some other box or device on the pole or just a wire from the office to your router?

In any case, if you are connecting to someone else's router (or modem) then you need to work with that person to correctly connect and configure your respective devices so they will work together and not conflict.

A conflict/misconfiguration is likely the cause of the delays.

 

[polis_putrus]

Reset your router.

 

[haseeb.arshad55]

That is helpful. Seems to explain the IP addresses....

Who is "his office"?

Is there some other box or device on the pole or just a wire from the office to your router?

In any case, if you are connecting to someone else's router (or modem) then you need to work with that person to correctly connect and configure your respective devices so they will work together and not conflict.

A conflict/misconfiguration is likely the cause of the delays.

his office, i mean like hes the supplier of internet in my area, he is getting his internet from PTCL, like hes a distributer, the office is like 500Meters away, the wire goes to the pole, then theres a box with some stuff there, possibally router etc,
do you want me to tell my ISP to check box?, for faulty devices or configs?

 

[Ralston18]

Wired Ethernet has a limit of about 100 meters.

So the box on the pole may be some sort of booster.

He may be stealing and reselling internet services.

Who are you paying? That is who you should contact.

If you are paying the office guy then verify with PTCL that he is an authorized "distributor".

Unfortunately there is a considerable amount of corruption in some areas. You may be a victim.

 

[haseeb.arshad55]

Wired Ethernet has a limit of about 100 meters.

So the box on the pole may be some sort of booster.

He may be stealing and reselling internet services.

Who are you paying? That is who you should contact.

If you are paying the office guy then verify with PTCL that he is an authorized "distributor".

Unfortunately there is a considerable amount of corruption in some areas. You may be a victim.

No sir, i am sure there is no corruption, i am trying to explain that he is the ISP in my area, and is an authorized distributor with PTCL, yesterday he came to try and fix the issue, as i told previously that my connection is 8mbps, he removed this limit in order to check if the issue gets fixed, now my download and upload goes upto all thats available, 30-50mbps and same for upload. Now the ping stays alot better , like 120ish, though it should be 80, its still spiking a little bit, so i personally think the issue is in the wire, today he will come change the wire and we will see if the issue is fixed, if not then i don't know what should be done :/

moreover, while the internet is better now in early morning, here are the tracert results,

Tracing route to dxb.valve.net [185.25.183.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms <1 ms <1 ms 10.0.2.86
3 24 ms 25 ms 22 ms 182.176.0.107
4 23 ms 21 ms 23 ms 10.55.0.26
5 27 ms 25 ms 23 ms 182.176.139.253
6 23 ms 24 ms 22 ms 10.0.3.89
7 43 ms 44 ms 42 ms 10.2.1.10
8 49 ms 43 ms 49 ms static-10ge-khi275-p01swb.pie.net.pk [202.125.1
28.156]
9 45 ms 46 ms 77 ms rwp44.pie.net.pk[221.120.248.3]
10 64 ms 64 ms 65 ms 82.178.32.198
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 75 ms 77 ms 78 ms 134.0.217.213
15 76 ms 74 ms 76 ms 185.25.183.1

Trace complete.

Edit : Tracert Of same ip, in the second hop, it shows values like 10-20
here is pingtest of that ip in the evening,

Pinging 10.0.2.86 with 32 bytes of data:
Reply from 10.0.2.86: bytes=32 time=5ms TTL=63
Reply from 10.0.2.86: bytes=32 time=2ms TTL=63
Reply from 10.0.2.86: bytes=32 time=8ms TTL=63
Reply from 10.0.2.86: bytes=32 time=6ms TTL=63
Reply from 10.0.2.86: bytes=32 time=2ms TTL=63
Reply from 10.0.2.86: bytes=32 time=13ms TTL=63
Reply from 10.0.2.86: bytes=32 time=1ms TTL=63
Reply from 10.0.2.86: bytes=32 time=6ms TTL=63
Reply from 10.0.2.86: bytes=32 time=14ms TTL=63
Reply from 10.0.2.86: bytes=32 time=10ms TTL=63
Reply from 10.0.2.86: bytes=32 time=3ms TTL=63
Reply from 10.0.2.86: bytes=32 time=14ms TTL=63
Reply from 10.0.2.86: bytes=32 time=1ms TTL=63
Reply from 10.0.2.86: bytes=32 time=20ms TTL=63
Reply from 10.0.2.86: bytes=32 time=1ms TTL=63
Reply from 10.0.2.86: bytes=32 time=1ms TTL=63
Reply from 10.0.2.86: bytes=32 time=4ms TTL=63
Reply from 10.0.2.86: bytes=32 time=16ms TTL=63
Reply from 10.0.2.86: bytes=32 time=2ms TTL=63
Reply from 10.0.2.86: bytes=32 time=9ms TTL=63
Reply from 10.0.2.86: bytes=32 time=6ms TTL=63
Reply from 10.0.2.86: bytes=32 time=2ms TTL=63

Ping statistics for 10.0.2.86:
Packets: Sent = 38, Received = 38, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 20ms, Average = 7ms


these are the results, these should be Min 0ms, max 1 ms

 

[Ralston18]

Here is my understanding:

The first hop in tracert is your router (192.168.0.1)

The second hop in tracert is his router (10.0.0.132 and then, later, 10.0.2.86)


He seems to be using private IP addresses:

https://www.lifewire.com/what-is-a-private-ip-address-2625970

Not what I would expect to see from a "distributor".

Let him fix the wire and see what happens.

In the meantime, someone else following this thread may be able to spot some error of commission or omission on my part.