lost BOTH mouse & keyboard, how do i get into fixing the drivers issues??

[berbes]

lost both mouse & keyboard (hp envy desktop) all of a sudden. the operating system works perfectly (also in safe mode), so, it seems to be a driver issue. how can i get to the proper windows to disable the corrupt drivers and reboot, if i can't use any keyboard or mouse? they both work fine during the booting process, right up to windows sign-on, then, nothing. of course, the three restore points i can find don't work...sometimes windows can be SO fun.

thanks!

 

[terry4536]

Go to the manufacturer's website for those products and download the drivers to a file on a USB thumb drive (it makes it easy to find). Then when you update the driver (in device manager) choose that exact file location to look for the driver.

The Windows updates mess continues to get worse. Graphics driver and audio drivers have been replaced with crap drivers for some time. Microsoft Windows continues this policy of replacing device drivers under the banner of improved security.

 

[terry4536]

Here is the website for HP drivers.

https://support.hp.com/us-en/drivers

 

[berbes]

thanks, terry, but how to get them into the pc if i can't use a keyboard or mouse? that's the quandry/catch 22 i have. i hope there's some way to do it outside of windows, as that's when i can use the devices.

 

[terry4536]

Try clearing the CMOS. Or try booting from the Windows installation disk. Or try doing a Repair Upgrade using the installation disk.

You may need to change the Boot Priority in order to use the system disk.

 

[Tonije]

But if it works in safe mode,why don't you reinstall from there?(sorry if i missunderstood)